Order Desk is a multi-channel order management app that helps ecommerce merchants automate, organize and control their order fulfillment process with multiple other services in a single hub. Our customers include merchants new to ecommerce, fulfillment companies managing stores for their clients and internationally-recognized people and brands—to name a few.
We believe that:
- Customer support is essential to making a good product. The problems and questions our customers bring to us are what creates the foundation of every project we work on, so at Order Desk, we all do support. When we all help with support, everyone in our company is in tune with our customers and knowledgeable about our product and the way it’s being used.
- A healthy culture brings purpose to our work. We are invested in each other, we lift each other up, and we respect that we are each humans with lives, interests, and struggles outside of our jobs. We are serious about everyone on our team feeling safe, comfortable, and valued at work.
- Being self-funded keeps us invested. We care about what we do, so we’re in it for the long haul and are committed to growing responsibly and working creatively within the constraints of our own progress. Our goal is to make a useful, accessible product based on the needs of our customers, not the demands of investors.
- Remote work is the future. Being a remote company offers us valuable and diverse insight from a team of people all around the world. We believe in honoring the freedom to live our lives and care for our families and ourselves while practicing the self-discipline it takes to responsibly and successfully get our work done from wherever we choose to work.
The entire Order Desk team is generous with our knowledge and our time, and we teach and learn from each other on a daily basis. Decisions are often made collectively based on the wisdom and experience we each bring to the conversation. We are willing to look beyond our own ideas and comforts to grow our potential and do the right thing for our customers and each other.
About the Role
The Business Development Coordinator position is a full-time role that will, with training, take ownership of our existing business partnerships and other business development initiatives as needed. The cornerstone of this position—to successfully support our partners—is becoming an expert at the Order Desk app. To gain and retain proficiency and a strong working understanding of our product requires training and ongoing work in customer support.
We have spent years fostering partnerships with companies across the ecommerce industry, and we have built integrations to many of them. Working closely together with these companies allows us to pursue new ways to help our mutual customers, and much of our growth attributed to organic, word-of-mouth recommendations we get from these partners. With new integrations being built every month, we continue to treat our partnerships as our primary marketing channel, and we are intentional about building relationships with current and future partners.
The Business Development Coordinator will be responsible for cultivating these partner relationships, creating new relationships with companies who are unaware of our integrations to them, managing existing partnership responsibilities (staying up-to-date on non-disclosure, affiliate and legal agreements to ensure continued compliance on both sides, as well as monitoring accuracy of information shared by both companies with our mutual customers), educating our partners by giving product demos via video calls, being the point of contact for their questions and creating resources that help them understand the value of using Order Desk for themselves and their clients, discovering opportunities that will mutually benefit our partners and Order Desk and thinking strategically about how Order Desk can grow its B2B presence in the ecommerce industry and beyond.
Order Desk is a technically robust app where reaching proficiency takes time, experimentation and thinking outside the box. Every partner and customer we talk to has a unique problem to solve that requires reading comprehension, troubleshooting skills, analytical thinking and being able to concisely explain technical concepts in a non-technical way to help them understand how Order Desk works and can be used to benefit their business.
Customer support is the foundation of everything we do at Order Desk, so this would be a good fit for someone with experience in technical support or a background or interest in customer-facing marketing, sales or business development.Requirements
You must have a high level of experience in email customer support, preferably in the tech or software industries, or be able to show strong reading comprehension, analytical and written skills in the question and answers asked in the application process.
This job requires frequent face-to-face calls with partners, so you must be comfortable talking to people via phone and video calls.
You should have experience with or be able to learn basic content creation (such as PDFs), basic WordPress page design and be able to switch between writing creatively and journalistically.
You should be able to review and understand non-disclosure agreements and have a basic level of legal reading comprehension.
You have a strategic mind and will be able to make judgment calls when working with our partners to predict the best results for all parties.
Obstacles are not roadblocks to you; they are challenges to be figured out. You’re a problem solver who likes to find solutions rather than waiting to be told what to do.
You’re a learner and a question asker; you aren’t afraid to be wrong if you know you can learn from your mistakes.
You have the self-discipline and motivation to work efficiently and honestly in a remote company.
You are comfortable finding your way around a new software program.
You appreciate the balance between fun and professionalism.
You speak and write English fluently.
You can live anywhere in the world as long as you are okay working during US business hours (with occasional off-hours for some international partners).Benefits
US team members are provided medical, dental and vision benefits. Team members outside of the US receive these benefits as part of their compensation package.
All team members get 3-4 weeks of flexible paid time off per year, six paid holidays, a technology upgrade program and profit sharing. When our company is successful, we share in that success.
We get together in person once or twice a year for a company retreat—which we look forward to doing again when the pandemic is behind us.
This is a full-time position. The salary for this role is $60,000 USD/year.