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Customer Success Manager @ DataBees

About us

 

DataBees helps sales & marketing teams prospect smarter, be more human in their outreach and drive productivity across their teams. 

We do so by outsourcing all the lead research, list building and time intensive data processing that goes into outbound activity. Allowing them to spend 100% of their time on growing revenue. 

We're self-funded, profitable and growing sustainably. We work 100% remotely, with a small and globally distributed team. 

 

Job Description

 

This is a remote position.

You will be one of the main points of contact for our customers, responsibilities include:  

Understanding our customers goals and requirements, breaking them down into clear instructions and briefs for the research team.  

Regular speaking with our customers to ensure that their DataBees service is aligned with their overall business goals 

Ensuring consistent, high quality deliverables are produced in a timely manner by our research team 

Respond to everyday customer queries 

Work closely with the founding team to improve processes and ensure DataBees customers have an exceptional customer experience from the beginning to the end of the life cycle 

Work with sales to ensure new customers are on-boarded quickly and effectively  

Requirements

At least 1 year of customer service, customer success or sales experience. 

Detail oriented and data literate 

Super organized and used to to working in a fast paced environment, with the ability to prioritize multiple tasks 

Independent, accountable and reliable  

Strong analytical & problem solving skills, the ability to break down complex tasks into clear and concise steps. 

An understanding of the B2B sales & marketing landscape  

  

A bonus: 

Prior experience in any of the following: outsourcing, lead generation, list building or sales operations  

Previous experience in a high volume customer success environment, managing lots of accounts 

Previous startup experience, working in a small team and getting involved with lots of different and varied tasks 

Experience working fully remote 

Working knowledge of Gsuite, Asana, Trello, Slack, Helpscout & LinkedIn 

Benefits

Opportunity to work with and learn from a hard working, high achieving team, whilst being small enough to have a massive impact.  

Career progression & a self development budget, you will have the opportunity to develop into a leadership role within 12-18 months. 

Competitive salary, paid vacation and sick leave.

 

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Last Modified: 2021-4-15 2:18:12
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