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(Poland) Technical Support Consultant (networking) SupportYourApp. . Passionate about the latest trends in Tech?. What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.. Join our team as a Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. Excited? Let's see what it takes.. What you will do:. . Always be up-to-date with the cutting-edge technology;. . Apply the latest and greatest customer happiness practices;. . Provide omni-channel support (via phone, email, chat, social media);. . Communicate with developers and other departments of various IT-companies;. . Become a product expert and constantly grow.. . Requirements:. . Fluent English;. . Experience in Technical/Customer Support;. . Strong troubleshooting skills;. . Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking);. . Basic understanding of cybersecurity, working experience with ISP;. . Customer oriented and responsible attitude.. . Will be a great plus:. . Experience with Zendesk or similar CRM system;. . Experience with engineers;. . Technical background.. . Benefits:. . Remote work;. . Flexible schedule or fixed schedule;. . Competitive compensation;. . Financial and professional growth;. . Paid intensive training and trial period;. . Great management with no bureaucracy;. . Good bonuses for referring friends (referral program).. . Who are we?. SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.. We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.. Please, note that we accept CVs in English only.. .