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(Colombia) Technical Support Consultant (Cybersecurity) SupportYourApp. . Are you passionate about making a meaningful impact in the ever-evolving landscape of cyber security? . We are seeking a dedicated and dynamic Support Consultant to help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. . Get the most agile digitalized training and emerge into technical, and business knowledge of a product and you'll be at the forefront of this battle, safeguarding our clients and ensuring their digital safety. Besides, imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.. Excited? Let's see what it takes.. What you will do:. . Act as the initial point of contact for customers, addressing inquiries, technical issues, and requests promptly and professionally;. . Identify and classify email phishing;. . Provide omni-channel support (via phone, email, chat, social media);. . Provide expert guidance and troubleshooting to customers, guiding them through technical processes and resolving issues to their satisfaction;. . Collaborate with T2 and SOC Analysts to contribute to cybersecurity incident management.. . Requirements:. . Fluent English;. . Knowledge of cybersecurity concepts;. . Experience in Technical/Customer Support (preferably in the cybersecurity field);. . Strong troubleshooting skills;. . Customer-oriented and responsible attitude.. . Will be a great plus:. . Experience with Zendesk or similar CRM systems (Salesforce);. . Technical background.. . Benefits:. . Flexible schedule;. . Remote work;. . Competitive compensation;. . Financial and professional growth;. . Paid intensive training and trial period;. . Great management with no bureaucracy;. . Good bonuses for referring friends (referral program).. . Who are we?. SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.. We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.. Please, note that we accept CVs in English only.. .