We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Remote Customer Support Agent Clipboard Health . Work anytime, Get paid right away. Healthcare shifts near you, on your schedule.. Clipboard Health uses technology to help nursing facilities (SNFs, senior care, hospitals) get the right nurse at the right place at the right time (CNAs, LVNs, RNs, NPs, etc). There is a well-known shortage of nurses nationwide, meanwhile many new nursing graduates are still unable to find a job 18 months after graduation. Clipboard health aims to solve this problem for the 4 million nurses who comprise one of top three most common jobs in the country. With a presence in multiple locations around the country, Clipboard Health is an alumnus of the incubator Y Combinator. . We are looking for customer-centric individuals to service our marketplace with empathy and judgment. You own your customer's issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer's first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments. . Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.. Day-to-Day Responsibilities. Process customer contact and deliver prompt solutions through phone, chat, and email. Respond promptly to customer inquiries via phone, chat, and email, providing effective solutions.. Collaborate with different departments to address and resolve customer concerns.. Investigate, research, and resolve customer issues efficiently.. Handle difficult and dissatisfied customers with professionalism and courtesy.. Track and follow up on all customer requests in a timely manner.. Manage and prioritize multiple tasks effectively.. Deliver exceptional customer service in every interaction.. Availability to work on weekends is required.. What Sets You Apart. You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You're genuinely curious and take initiative to solve problems when you see them.. System Requirements (NO CHROMEBOOKS, NO LINUX OS). Minimum 20Mbps wired internet connection. CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher). RAM: minimum 16GB or higher. Boot Drive: using SSD. Wired headset. Quiet working environment. Steady power and internet. We operate 24/7 and work on a rotating roster, including weekends. . Remote work. Competitive salary. Why work at CBH?. Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.. Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.. Personal and professional development opportunities. If you're interested in developing a particular skill or learning more about a particular part of the business, we'll give you the opportunity to learn