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Client Support Specialist (Healthcare Facilities - B2B) at Clipboard Health. Location Information: Worldwide. . About Clipboard Health:. Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).. We are a . YC Top Company. with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.. We are looking for your help to keep growing so we can serve more professionals and workplaces.. To learn more about us, take a look at our website. here. .. Why Clipboard Health Exists:. We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.. . About the Role. Clipboard Health is looking for . highly motivated, customer-focused individuals. to join our team as . B2B Support Specialists (HCF Agents).. This is . not a traditional call center role. —you will be the . frontline account manager. for our . most valuable business clients: healthcare facilities (HCFs). . Your job is to . proactively solve client issues, prevent churn, and ensure a seamless experience. for our customers.. We don’t measure success by . any 1-2 metric scores alone. —we care about . whether you truly solve problems. and help our business customers succeed.. What You’ll Do. ✅ . Own and resolve customer issues end-to-end. – Act as the primary support contact for healthcare facilities, handling . phone calls and emails with urgency and precision. .. ✅ . Prevent churn & drive retention. – Identify potential issues . before they escalate. and work closely with internal teams to . retain customers. .. ✅ . Engage in real-time problem-solving. – Handle . at least 30 calls and 15 email tickets daily. , ensuring that each customer interaction results in a . real solution, not just a quick fix. .. ✅ . Work independently in a fast-paced environment. – We seek . self-starters. who can . think on their feet. and don’t require micromanagement.. What We Look For. 🚀 . Customer-Centric Mindset. – You genuinely care about helping customers and take . ownership of their problems. .. 🚀 . Strong Communication Skills. – Clear, professional English . (both spoken and written). is critical for success in this role.. 🚀 . Proactive Problem-Solving. – You don’t just follow scripts—you . think critically. and find . long-term solutions. for customers.. 🚀 . High Accountability. – We value people who . hold themselves to high standards. and consistently . deliver results. .. . Why join Clipboard Health?. Competitive pay and flexibility with remote work.. Unlimited PTO. A chance to make a strategic impact on customer experience. Be part of a global team making a real impact on healthcare professionals in the U.S.