Customer Care Specialist Myriad Genetics. . Title:. . Customer Care Specialist – Remote. . Location:. San Diego, CA; United States. . Customer Care Specialist . . Myriad Genetics Inc. is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Gateway Genomics, a wholly owned subsidiary of Myriad Genetics, is best known for the early gender DNA test SneakPeek, is a personal genomics company dedicated to unlocking prenatal genetic information that gives families insight into their future children. Since inception, more than 1 million SneakPeek tests have been provided to help new parents bond with their babies, make plans, and connect with friends and family around them.. . Customer Care Specialist Role:. We are seeking an experienced customer service professional to join SneakPeek’s Customer Care team. SneakPeek’s Customer Care Specialists are an integral part of the SneakPeek customer journey. By providing the top-of-the-line service, it is the Customer Care team’s responsibility to ensure that every SneakPeek customer has the best possible experience, from beginning to end.. . This role is full-time (40 hours/week), . remote. , and may be performed from. anywhere . in the United States.. The required shift for this role is 9am PT 5:30pm PT, Monday through Friday. Ideal candidates are open to working one weekend day, weekly, and are open to a. flexible . schedule (and overtime, if needed) as business needs may change seasonally.. . Customer Care Specialist Duties and Responsibilities. . Provide friendly and professional customer support through a variety of customer communication channels including phone, chat, and email. . Provide accurate, valid and complete information by leveraging team SOPs and tools. . Consistently deliver on support metrics, including response times, throughput goals and CSAT benchmarks. . Demonstrate expert knowledge of SneakPeek Gender At-. Home. products. . Exhibit solutions-oriented approach to customer concerns and team needs. . Act as a representative of the SneakPeek voice and demonstrate SneakPeek values in all customer interactions check out our blog (sneakpeektest.com/blog) and Instagram profile (@sneakpeektest) to get a feel for our tone and ethos. . Customer Care Specialist Experience and Qualifications. . Candidates for this role . must. :. . Have at least 1 year of experience in customer service. . Experience in a high-volume support environment, servicing by phone, chat, and email. . Experience in help desk platforms (Zendesk, Salesforce, Helpscout or similar). . Be friendly and professional with excellent verbal, written, and social skills. . Possess a strong work ethic with a genuine passion to provide excellent customer service. . Work exceptionally well with others in a close-knit team environment. . Be proficient with technology, web-based systems, Microsoft Word and Excel. . Be able to type 50+ WPM. . The most qualified candidates for this role have:. . A two- or four-year college . degree. . . At least 1-year of experience with. virtual . customer service. . Experience with e-commerce platforms such as Klaviyo, ShipStation, WooCommerce. . Self-starting, entrepreneurial approach. .
Customer Care Specialist at Myriad Genetics