We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Service Representative Firstsource. . Title:. . Customer Service Representative. . Location:. Remote United States. . Job Description:. . WORK FROM HOME MEDICAID CALL CENTER–MUST LIVE IN THE STATE OF FL.. . Training Starts December 9th- 9:00am-6:00pm EST. . Production Hours- 11:00am- 8:00pm EST. . Must complete BG and Fingerprints. . Maintain a quality score of 95% or greater. . Answer 80+ calls per day. . Review and respond to all email communications no later than 24 hours from receipt.. . Conduct outbound calls and/or campaigns when directed.. . Thoroughly document all customer transactions in host system.. . Adhere to scheduled shifts to ensure optimal phone coverage.. . Ensure compliance to all regulatory guidelines.. . Safeguard and secure all PHI from misuse in strict accordance with LIBERTY’s Information Security Policies and Procedures.. . Follow safety guidelines outlined by LIBERTY Dental Plan’s Illness and Injury Prevention Program.. . Specific qualifications for this medical role include:. . . High School diploma or GED. . 1 Year Call Center Exp. . Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents. . Basic mathematical skills. . Intermediate typing skills. . Other requirements include:. . Sitting for long periods of time. . Flexibility of schedule especially when overtime is in place. . Private/secured room without distraction. . Ability to multitask. . Specific to processing: Able to look for data entry differences. . Following written directions (emails, SOP documents). . Self-motivation. . Ability to prioritize work. . Thinking outside the box and making judgement calls. . Ability to adapt to change. . . Job Type: Full-time. . Salary: $16.00 per hour. . Benefits:. . . 401(k). . 401(k) matching. . Dental insurance. . Employee assistance program. . Employee discount. . Flexible spending account. . Health insurance. . Health savings account. . Life insurance. . Paid time off. . Referral program. . Vision insurance. . . Schedule:. . . 8 hour shift. . . Education:. . . High school or equivalent. . . Experience:. . . Microsoft Office: 1 year. . Medical Claims: 1 year. . . Work Location: Remote. . Job Type: Full-time. . Pay: $16.00 per hour. . Expected hours: 40 per week. . Benefits:. . . 401(k). . Dental insurance. . Health insurance. . Paid time off. . Vision insurance. . . Schedule:. . . 8 hour shift. . . Application Question(s):. . . Six months healthcare claims experience.. . . Work Location: Remote. .