Fraud Analyst, Bank Account Protection at Bottomline Technologies

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Fraud Analyst, Bank Account Protection Bottomline Technologies. . Title:. . Fraud Analyst, Bank Account Protection. . Location:. North America. . Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of . Working with and for each other. enables us to . delight our customers. . We empower our teams to . think like owners. driving customer satisfaction, helping them grow their business and win in their markets.. . We are looking . Fraud Analyst. to innovate, win, and grow with us. As a member of the Paymode-X team, you will spend your time authenticating bank account updates for Paymode-X customers by applying investigative and analytical techniques to identify account takeover fraud. You will be working in our proprietary systems as well as leveraging online public and private third-party research tools to validate the details of these critical updates to prevent fraudulent activity.. . In this role, you’ll perform research and investigate discrepancies, manage an independent caseload, escalate suspicious behavior to senior Fraud teams for in-depth risk analysis and review. You are encouraged to think creatively, identify nuances, and make routine critical decisions.. . How you’ll contribute:. . . Review and authenticate the legitimacy of bank changes made by customers within the Paymode-X Business to Business Payment Network. . Ensuring critical update information is complete and accurate, and work with customers (via phone and email) to obtain missing information. . Analyze data elements for discrepancies and red flags to identify fraudulent account takeover activity. . Review requests for membership authorized user updates to ensure legitimacy. . Utilize web research and 3rd Party data tools/APIs to validate and investigate discrepancies in new customer information to mitigate risk. . Communicate with financial institutions and communicate customers to verify bank account information and gather business documentation. . Promote a risk-aware culture; ensure efficient and effective anti-fraud practices by adhering to required policies and procedures. . Interact with various levels of Leadership to identify process improvements. . . What will make you successful:. . . Experience researching online and analyzing data sets. . Detail-oriented, organized, and able to work with a sense of urgency. . Thriving in a queue-oriented work load to support a team. . Experienced computer skills and proficient with Microsoft Office software. . Curious puzzle solver with analytical, research, and problem-solving skills. . Experience working in Banking, AML, Fraud, KYC Due Diligence, on-boarding commercial clients, reviewing various business documentation preferred. . High School Diploma or GED required; Bachelor’s degree in Criminal Justice, Criminology, Finance, Business, or similar course of study track or career interest. . . We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.. . Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.. . Start your #LifeAtBottomline. .