Technical Support Representative (Tier 1) at CrewBloom

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Technical Support Representative (Tier 1) CrewBloom. . Title:. . Technical Support Representative (Tier 1). . Location:. Remote. . JobDescription:. . The Technical Support Representative will be an integral part of our client’s support team–offering expert assistance for a wide range of technical issues to English-speaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from English-speaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments.. . Job Responsibilities:. . . Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems.. . Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and email-related problems, especially with Microsoft Outlook.. . Troubleshoot hardware issues including hard drives, RAM, and power supplies.. . Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes.. . Set up and troubleshoot printers on WiFi connections and resolve printer driver issues.. . Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers.. . Utilize sales skills to upsell support packages post-service resolution.. . Maintain organization, punctuality, and reliability as core professional attributes.. . . Requirements. . . Proficient in troubleshooting Mac and Windows operating systems.. . Skilled in resolving a broad spectrum of technical issues.. . Strong sales acumen with experience in upselling products and services.. . Excellent communication and documentation skills.. . Proven track record of dependability and adherence to schedules.. . Ability to work full-time hours with availability on weekends.. . . System Requirements. . . At least 15mbps for main internet and at least 10mbps for backup. . A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup. . Note: Back-ups should still be able to function when there is a power interruption. . A webcam. . Noise-canceling USB Headset. . Quiet, Dedicated Home Office. . Smartphone. . . Benefits. . . Join Our Dynamic Team:. Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.. . Embrace the Opportunities:. Seize daily chances to learn, innovate, and excel. Make a real impact in your field.. . Limitless Career Growth:. Unlock a world of possibilities and resources to propel your career forward.. . Fast-Paced Thrills:. Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.. . Flexibility, Your Way:. Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.. . Work-Life Balance at Its Best: . Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.. . .