Account manager with Project Management Expertise from LATAM FAVA. Are you an experienced account manager with a knack for streamlining processes and enhancing efficiency? We're on the lookout for a dynamic Account Manager to join our team, and we want you to be part of our journey!📍 Location: Latin America (Remote)💰 Salary: $1500 - $2200 per monthResponsibilities:📊 Organizational Chart Establishment: Create a crystal-clear organizational chart that outlines departments, positions, and roles & responsibilities across the company. Your expertise in tools like Airtable, Monday, Asana, CliickUp, or Notion will be invaluable in this process.🔍 Efficiency Detective: Identify inefficiencies within the company. From redundant tasks to overlapping roles, your keen eye for optimization will help us operate at peak performance.🔄 Role Leveraging: Leverage roles and responsibilities to boost overall efficiency. Streamline processes and empower our team members to excel in their respective areas.🗺️ Process Mapping: Begin mapping out company-wide processes such as Client Onboarding, Software Adoption, New Hire Training, Company Yearly Timeline & Cadence, and more. Dive into subcategories like Brand & Logo Creation during Client Onboarding.📈 KPI Creation: Develop Key Performance Indicators (KPIs) across all aspects of the company, departments, and roles. Drive data-driven decision-making and continuous improvement.🤝 Team Building: Assist in the hiring process for new team members, especially those responsible for creating documentation for Standard Operating Procedures (SOPs) and establishing a clear company-wide knowledge base. Additionally, collaborate in setting up a client-facing knowledge base and FAQs to enhance our support capabilities. This may also involve finding a Head of Customer Support / Success.Requirements:Proven experience in account management with a focus on project management.From Latin AmericaProficiency in project management platforms like Airtable, Monday, Asana, CliickUp, or Notion.Strong organizational and analytical skills.Exceptional communication and teamwork abilities.Problem-solving mindset with an eye for detail.Experience in creating organizational charts and process documentation.Prior involvement in KPI development and optimization.Passion for enhancing company efficiency and productivity.Fluent in English and Spanish (written and spoken)..
Account manager with Project Management Expertise from LATAM at FAVA