Customer Service Administrator at United Group

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Customer Service Administrator United Group. DescriptionWe are seeking a dedicated and highly organized Customer Service Administrator to join our dynamic team. In this role, you will play a crucial part in ensuring our customers receive exceptional service and support. As a Customer Service Administrator, your primary responsibility will be to handle customer inquiries, resolve issues, and provide accurate information in a timely manner. You will act as a liaison between customers and various departments, ensuring seamless communication and collaboration. The ideal candidate will possess strong problem-solving skills, attention to detail, and a commitment to delivering a high level of service. You will be working in a fast-paced environment, which requires efficiency, adaptability, and the ability to multitask effectively. By contributing to a positive customer experience, you will help build long-lasting relationships with our clients and enhance customer satisfaction. If you are passionate about helping others and have a keen desire to develop your career in customer service, we encourage you to apply for this exciting opportunity. Join our team and be part of a rewarding work culture where your contributions are valued and recognized.ResponsibilitiesManage and respond to customer inquiries via phone, email, and chat.Maintain a detailed record of customer interactions and transactions.Resolve customer complaints efficiently and effectively to ensure satisfaction.Collaborate with other departments to provide comprehensive support to customers.Monitor service requests and prioritize tasks to meet deadlines.Provide product and service information to customers in a clear and concise manner.Assist in the development of customer service policies and procedures.RequirementsProven experience in a customer service role or similar position.Strong verbal and written communication skills.Excellent organizational and multitasking abilities.Proficiency in using customer service software and Microsoft Office Suite.Ability to work independently and as part of a team.Strong problem-solving skills and attention to detail.Flexibility to adapt to changing customer needs and demands..