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Virtual Assistant – Customer Service Operations PlacidWay LLC. We are seeking a highly organized and detail-oriented Virtual Assistant to play a crucial role in optimizing our customer service operations. You'll collaborate closely with our Customer Service team to create, maintain, and improve the resources they use daily, enhancing efficiency and ensuring a seamless customer experience. Key Responsibilities:Template Development & Management:-Design and maintain templates for customer communications, reports, and internal documentation.-Update templates regularly to ensure they remain current and effective.Process Improvement:-Work closely with the Customer Service team to identify areas for improvement.-Develop materials and resources that streamline processes and address pain points.Documentation:-Create and manage Standard Operating Procedures (SOPs) for the Customer Service team.-Ensure SOPs are clear, comprehensive, and readily accessible.Training & Onboarding:-Assist in creating training materials such as guides, presentations, and onboarding resources.Data Management & Reporting:-Organize and maintain customer service databases.-Collect relevant customer data.-Generate regular reports on the effectiveness of templates and other materials.Customer Interaction:-Connect with customers to gather necessary information.-Collaborate with the Customer Service team to provide exceptional support.General Administrative Support:-Schedule meetings, track project progress, and ensure deadlines are met.-Provide other administrative support as needed. Skills:-Excellent written and verbal communication skills.-Strong organizational and time management abilities.-Proficiency in Microsoft Office Suite or Google Workspace.-Ability to work independently and as part of a team.-Problem-solving skills and a proactive approach.Qualifications and Experience:Education:-Bachelor's degree in Business Administration, Communications, or a related field preferred.-2+ years of experience in an administrative or customer service role.-Experience working remotely as a virtual assistant.-Experience in creating templates and process documentation.-Familiarity with customer service software and tools.Why Join Us?We offer a dynamic and supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact within our organization. If you are passionate about HR and eager to contribute to a thriving workplace, we encourage you to apply!.