Support Engineer at EoT Labs

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Support Engineer EoT Labs. EoT Labs and flagship project peaq were founded under the belief that a better trajectory for humanity exists. We’re focused on harnessing the power of modern technology to build a global, borderless, machine economy that works for all humans on earth – the 100%, not just the 1%.. Today, more than 20 industries are already being positively shaped by this next generation of apps built on the peaq network. This is an opportunity to join a team of performance-driven entrepreneurs, engineers, and creatives, on a mission to unlock the Age of Abundance.. Responsibilities. . Detect high-signal alerts from production infrastructure events to provide early indicators of network attacks and compromises. Come up with a possible solution of what to do in such cases.. . Monitor for insecure conditions and design fallback systems to support the stability of the network.. . Assessing the problems faced and performing basic troubleshooting to determine if an issue should be further escalated.. . Respond to security alerts and incorporate incident response management.. . Fixing issues and communicating back to the community.. . Working on answering simple support requests from potential customers about peaq service.. . Liaising between the tech team and the community and ecosystem projects.. . Setting up a local proxy to debug outgoing Web3 requests.. . Basic Qualifications & Requirements. . Provide first and second-level support for blockchain.. . Monitor, troubleshoot, and manage blockchain nodes and networks to ensure optimal performance and security.. . Provide support for blockchain-related issues, including node setup, synchronization problems, and network connectivity.. . Help users with transaction management and anomaly detection within blockchain transactions.. . Collaborate with developers to understand and resolve technical challenges, and ensure that the integration of new technologies goes smoothly. . Interest in Cryptography skills.. . Knowledge of consensus algorithms, cryptographic hash functions, and decentralized applications (dApps).. . Proficiency in using blockchain explorers and other diagnostic tools to analyze transactions and blocks.. . Professional working knowledge of English language.. . Customer handling experience.. . Benefits. . Remote first. You’ll be joining a team working from all over the world.. . Flexible working arrangements. Create your own journey with flexible working schedules and locations.. . The opportunity to build and contribute to high-impact projects in a new industry that will positively shape the lives of hundreds of millions of people.. . High growth potential. Room to grow professionally, while learning new skills and working at the cutting edge of the decentralized Machine Economy.. . A warm and open culture at an international organization with team members from all four corners of the globe.. . An environment that values autonomy, team spirit and open communication.. . We look forward to building the future with you.. Please mention the word **DELECTABLE** and tag RMTA0LjE1NC4yMDcuNTI= when applying to show you read the job post completely (#RMTA0LjE1NC4yMDcuNTI=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human..