Live Chat Representative at SupplyHouse.com

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Live Chat Representative SupplyHouse.com. We're looking to add a Representative to our Customer Service Live Chat Team! This individual will be responsible for providing excellent service to our customers by responding to their inquires through chat (LivePerson).. . If you're interested in this opportunity, please submit your application below by. Monday, April 8th!. . Role Type:. Full-Time, Non-Exempt. . This is a. remote-based. role within select states in the United States. At this time, we are only able to employ those located in the following states:. Arizona, Delaware,. . Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin. . Schedule:. Monday through Friday, 11:00 a.m. to 8:00 p.m. EST/8:00 a.m. to 5:00 p.m. PST. . Responsibilities. :. . . Answer both customer service and product support questions through the LivePerson platform. . Answer a minimum of 3 chats/maximum of 4 chats simultaneously. . Work efficiently in order to provide minimal to no wait time for pending customers. . Remain up to date on trainings and department functions. . All other responsibilities as requested by the Live Chat Team Lead. . . Requirements. :. . . Excellent written and verbal communication skills. . Strong follow-through and multi-tasking abilities. . Ability to work both independently and within a team. . Strong knowledge of SH products, replacement parts, and brands. . . Preferred Background and Experience. :. . . SupplyHouse Customer Service experience that includes formal training on phones. . Foundational understanding of SupplyHouse Customer Service policies, processes, and resources. . . . Please mention the word **ADVOCATE** and tag RMTA0LjE1NC4yMDcuNTI= when applying to show you read the job post completely (#RMTA0LjE1NC4yMDcuNTI=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human..