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Phone Support Agent L1 Palta. Simple is a successful mobile product that has a user base of over 15 million people and has over 100% year-over-year revenue growth. It helps people improve their nutritional habits through personalized programs, meal tracking, and health insights, which allows them to lead healthier and happier lives.. . Now, we are taking the next big step and working on a new revolutionary AI product that helps each person improve their health in a fun and engaging way.. . . . Right now we are looking for a talented. Phone Support Agent, L1. who will join our Customer Support  team.. . . . What You’ll Do:. . . Handle inbound and outbound calls with professionalism and courtesy.. . Draft and send detailed recap emails following client interactions.. . Provide high-quality support as a Line 1 Support Specialist, particularly in Billing Support.. . Manage cancellation and refund processes for customers with poise and empathy.. . Demonstrate exceptional communication skills while resolving customer inquiries and concerns.. . Maintain a polished and professional demeanor in all customer interactions.. . Collaborate effectively with cross-functional teams to address customer needs and inquiries promptly.. . Utilize advanced problem-solving skills to resolve complex customer issues efficiently.. . Uphold company standards and values while delivering top-notch service to customers.. . Continuously strive to enhance customer satisfaction and loyalty through outstanding service delivery.. . . What We Look For:. . . Minimum 5-7 years of distinguished experience in customer service, showcasing a track record of excellence in Call Center operations.. . Proficiency in English at an exceptional level, demonstrating impeccable verbal and written communication skills.. . Capability to adapt to varying work schedules, including night/day shifts on a 2/2 (night)  and 5/2 (day) basis.. . Extensive background in interfacing with EU/US clientele, ideally within the realms of e-commerce, fintech, or allied sectors.. . Proven ability to handle high-pressure situations with grace and professionalism, ensuring optimal customer satisfaction.. . Strong aptitude for problem-solving and conflict resolution, coupled with a commitment to delivering exemplary service.. . Adeptness in navigating diverse customer service platforms and tools, enhancing efficiency and efficacy in support operations.. . Demonstrated capacity to thrive in a dynamic, fast-paced environment, while upholding the highest standards of service excellence.. . Exceptional interpersonal skills, enabling effective collaboration across multifunctional teams and fostering positive customer relations.. . Dedication to continuous improvement, with a drive to elevate service standards and exceed customer expectations.. . . Perks and Benefits:. . . A mobile product with strong growth. Simple is one of the top performers in American and Australian app stores, and we’re now expanding across Europe. . Full-time remote employment. Contract work for any non-sanctioned country.. . International project. Languages: Russian, English. . Open and democratic team communication. . Competitive salary. . A premium SIMPLE subscription. . 21 days annual leave. . Bonus System for extraordinary results. . Please mention the word **PAMPER** and tag RMTA0LjE1NC4yMDcuNTI= when applying to show you read the job post completely (#RMTA0LjE1NC4yMDcuNTI=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human..