Staff Client Support Engineer at BigID

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Staff Client Support Engineer BigID. Who we seek:. . A motivated and self-driven Staff Client Support Engineer to provide high-quality support to our enterprise customers, being their advocate in collaborating with our Development team to drive issues to resolution.. . What you’ll do:. . . Work closely with client stakeholders to troubleshoot advanced technical issues. . Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts to meet clients’ specific requirements. . Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments. . Transfer knowledge for relevant technical areas at an applicable level of depth and detail within the internal Support organization as well as our customers. . Work closely with our Engineering and Product Management teams to prioritize and resolve product issues, enhancement requests, and possible implementation flow improvements. . Resolve complex problems through a deep understanding of how the product should work and analysis of code. . Identify and prioritize technical improvements backed by data and experience, while considering business constraints, to deliver on important initiatives. . Influence adjacent teams' designs to promote better holistic system design decisions. . . What you’ll bring:. . . 7+ years of professional experience in information technology, with at least 2 years in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments. . An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.). . Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos). . Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.. . Hands on  experience in Docker and Kubernetes deployments. . Demonstrated experience in writing code projects with Python, C++, C# and Java – major advantage.. . Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers and customers themselves.. . Develop and modify modules as part of workarounds for issues or as a professional services enhancement.. . Ability to context switch and move effectively between different tasks or competing priorities. . . What’s in it for you?!. . Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.. . . Equity participation - everyone shares in our success. . Flexible work arrangements. . Other compulsory benefits based on country of residence. . . Our Values:. . We look for people who embody our values - Care, Do,Try & Shine.. . . . . Care. - We. care. about our customers and each other. . . . Do. - We. do. what it takes to make a positive impact. . . . Try. - We. try. our best and we don’t give up. . . . Shine. - We. shine. and make it our mission to always stand out. . . #LI-Remote. . #LI-AR1. Please mention the word **STURDY** and tag RMTA0LjE1NC4yMDcuNTI= when applying to show you read the job post completely (#RMTA0LjE1NC4yMDcuNTI=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human..