Customer Training Specialist San Jose Costa Rica at Zenoti

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Customer Training Specialist San Jose Costa Rica Zenoti. Join our Customer Enablement team to deliver high-quality training to end users of Zenoti systems in both Spanish and English.. . Key Responsibilities:. . Develop and deliver standardized instructional materials and training curricula with clear learning objectives and outcomes.. . Collaborate with customers to identify training needs and develop comprehensive training plans, including schedules, content, and feedback mechanisms.. . Conduct product training sessions through various channels (live, online, remote) and formats.. . Support the implementation phase, either remotely or on-site as required.. . Stay updated with product knowledge, business processes, sales strategies, and market trends.. . Analyze usage metrics, support tickets, and customer feedback to enhance training delivery and support Zenoti’s training objectives.. . Contribute to the development of training program strategies, including defining and tracking objectives and key results.. . Ensure maximum product adoption through effective training and achieve exceptional client satisfaction.. . Required Skills:. . Proficiency in written and verbal communication in both Spanish and English.. . Excellent customer service skills and ability to interact with global customers.. . Experience collaborating with remote teams.. . Strong logical, analytical, critical thinking, and problem-solving abilities.. . Ability to understand, articulate, and manage customer expectations.. . Capability to thrive in a fast-paced start-up environment.. . Experience with SaaS applications or enterprise software solutions.. . Strong proficiency in MS Office tools.. . Background in instructional design or adult learning theory is advantageous.. . Familiarity with tools like Camtasia Studio, Articulate, Adobe Captivate, and other e-learning or learning management systems is a plus.. . Experience in developing and conducting end-user training and creating training materials for SaaS or enterprise-level applications is highly desirable.. . . . . . Requirements:. . Proficiency in Spanish and English. . Fluency in European and Southeast Asian languages is a plus.. . Bachelor’s Degree in Computer Engineering, Computer Science, Information Systems, Learning & Development, Education, or a related field.. . 2-4 years of experience in a customer-facing, teaching, training, or instructional design role.. . Ability to travel up to 25%.. Please mention the word **SWIFTNESS** and tag RMTA0LjE1NC4yMDcuNTI= when applying to show you read the job post completely (#RMTA0LjE1NC4yMDcuNTI=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human..