Customer Support Specialist UPS - United Parcel Service. Title: . Customer Support Specialist. Location: . REMOTE. Roadie, a UPS Company, is a crowdsourced delivery platform. Founded in 2014, Roadie works with consumers, small businesses and enterprises across . virtual. ly every industry to enable scheduled, same day and urgent delivery in passenger vehicles across the U.S. With more than 200,000 . driver. s nationwide, Roadie reaches more than 20,000 zip codes the largest local same- day delivery network in the nation. . Our Support team operates as the first point of contact for the Roadie community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 24 hours/7 days per week. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays. . What You’ll Be Doing . Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members . Address all customer concerns politely, using active listening skills to understand and confirm the information . Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience . Proactively monitor in-progress deliveries and take corrective action when necessary . Manage non-standard delivery situations with professionalism, empathy, and urgency . Effectively use Salesforce and other internal tools to accurate log interactions and solve issues . Collaborate with team members from various Roadie departments to ensure seamless delivery experience . What You Bring . A combination of sales, or customer service experience, optimally with a technology or logistics company . Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities . Able to quickly and efficiently problem solve and troubleshoot . Comfortable with a fast-paced environment and changing requirements . Proactive and able to comfortably navigate through uncertainty and ambiguity . Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends . Fluency in Spanish, a plus! . Why Roadie? . Competitive compensation packages . 100% covered health insurance premiums for yourself . 401k with company match . Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!) . Generous PTO . Monthly 3-day weekends . Monthly stipend . The technology you need to get the job done .
Customer Support Specialist at UPS - United Parcel Service