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Senior Product Manager Company. We are seeking a skilled Product Manager to join our team, specializing in helping rapidly expanding businesses achieve efficient scalability through our unique Operations-as-a-Service offering, which combines automation, specialized human expertise, and strategic consulting.. Our team comprises over 75 strategic members who hold equity in the organization (our "Partners"), along with 1600+ professionals responsible for managing our services and core company functions (our "Agents" & "Specialists").. Who We Are:. We represent the Product Team, dedicated to solving challenges at scale to ensure they never recur. Our ultimate goal is to proactively address issues before they arise.. Who We're Seeking:. We're in search of an experienced Product Manager with:. 5+ years of hands-on Product Management experience, demonstrating technical proficiency and a deep comprehension of marketplace dynamics and financial mechanisms in the SaaS sector.. Proficiency in data management, with a preference for experience in low-code/no-code applications.. A strong preference for a profound understanding of AI/ML concepts and applications, as our AI Training vertical is rapidly expanding.. Extensive experience in product lifecycle management within Agile environments.. Demonstrated analytical prowess, combined with conceptual thinking and effective problem-solving abilities.. The capability to articulate, educate, and coach product best practices to product managers at all levels.. Strong leadership and organizational skills.. Excellent analytical and problem-solving abilities.. Responsibilities. The Product Team is responsible for:. Crafting and executing a product roadmap for operations-related products and services based on comprehensive market analysis and aligned business objectives.. Collaborating seamlessly with cross-functional teams, including engineering, operations, sales, and customer support, to ensure the timely delivery of products and services that meet customer requirements and align with business goals.. Conducting in-depth market research and analyzing customer feedback to identify opportunities for enhancing existing products and developing new ones.. Formulating pricing and packaging strategies for operations-related products and services, guided by competitive analysis, market research, and business objectives.. Defining and monitoring service level agreements (SLAs) for operations-related products and services to ensure customer satisfaction and retention.. Identifying and effectively managing risks associated with operations-related products and services, including aspects like security, compliance, and data privacy.. Establishing and nurturing partnerships with third-party vendors and service providers to elevate the delivery of operations-related products and services.. Defining and tracking key performance indicators (KPIs) for operations-related products and services, while consistently reporting on product performance to key stakeholders.. Nice-to-Haves:. Experience with JIRA & Confluence.. Understanding of database technology, automation, CI/CD, and DevOps would be advantageous.. Experience in a startup environment.. Active involvement in open-source projects.. Preferred Agile certifications.. Compensation & Benefits:. A base salary of $125,000 (USD) + bonus potential + EQUITY!. Opportunities to increase equity ownership through promotions and share redistribution via buybacks.. Flexible work schedule.. Unlimited vacation days.. Healthcare benefits (or a stipend option for non-US based candidates).. A stake in our exciting journey!.