Operations Manager at NeoWork

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Operations Manager NeoWork. NeoWork is seeking a driven and experienced Operations Manager to oversee our company's operations and ensure the efficient delivery of services to our clients. As an Operations Manager at NeoWork, you will play a key role in managing and optimizing processes, implementing strategies, and driving continuous improvement.. As a leading BPO company, NeoWork is dedicated to providing exceptional outsourcing solutions to our clients. As an Operations Manager, you will be responsible for managing and leading a team of professionals, monitoring performance metrics, and ensuring that operational objectives are met.. We are looking for an individual who has a strong background in operations management, excellent leadership and communication skills, and a deep understanding of the BPO industry. The ideal candidate is a strategic thinker, a problem-solver, and is passionate about delivering results.. Responsibilities. . Manage and oversee day-to-day operations to ensure efficient service delivery. . Identify areas for process improvement and develop strategies to optimize operations. . Set and track performance metrics and KPIs to drive continuous improvement. . Collaborate with internal teams to streamline and improve cross-functional processes. . Develop and implement operational policies and procedures. . Provide leadership and guidance to the operations team. . Resolve operational issues and conflicts. . Stay updated on industry trends and best practices to ensure NeoWork's operations remain competitive. . Requirements. . 5+ years of experience in operations management, preferably in the BPO industry. . Bachelor's degree in Business Administration or related field; MBA preferred. . Strong leadership and management skills. . Excellent verbal and written communication skills. . Proven track record in driving operational efficiency and process improvement. . Ability to analyze data and make data-driven decisions. . Strong problem-solving and decision-making skills. . Ability to work well under pressure and meet tight deadlines. . Knowledge of best practices in the BPO industry. . Owned computer or laptop and stable internet connectivity.. . Knowledgeable in Office 360, Google Apps, and client-facing communication.. . Benefits. . The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.. . This is a 100% home-based position. . We prioritize the mental health of our team members and offer mental health days to support their well-being.. . In addition to the base salary, performance-based incentives are provided.. . There is an annual review and appraisal process in place.. . There are ample opportunities for professional growth and advancement within the company.. . About the company. NeoWork is an operations and animation agency that fully embraces the new method of work. We are reimagining the BPO industry with a remote-first culture and an à la carte menu of services to fit your unique needs. NeoWork specializes in working with early-stage startups to quickly define and build out operations processes to help our clients scale quickly.