Customer Support Specialist at LatamCent

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Customer Support Specialist LatamCent. Customer Support Specialist. Are you looking to join a fully remote team that helps over 20,000+ customers succeed with sales automation? If so, then we'd love for you to join the . Mailshake. team as a Customer Support Specialist.. Our Culture:. Our team is foremost focused on thrilling end-users and creating value for the company. Our team is 100% remote, so we work fairly independently. We love to chat on Slack and Zoom. We have maternity/paternity leave, flexible schedules, and other perks that come with a fully remote company. Mailshake has taken zero outside investment -- we are profitable, bootstrapped, and proud.. With our blog and free sales training courses that generate 300,000+ unique visits every month, you´ll be responsible for supporting Mailshake customers and helping customers solve issues.. You´ll be expected to work directly with customers to provide them with guidance and troubleshoot their issues to keep them running. You´ll also work with our team to provide feedback on what our customers are saying, what they´re having trouble with, and opportunities you and the team see for improvement.. You´re excited about this role because you´ll: (Key Responsibilities). Identify customer needs and issues from email and live chat communication. Respond professionally and efficiently to inbound communication from customers via email/live chat. Provide solutions to customer issues and identify opportunities to provide proactive support. Troubleshoot customer issues and triage more complex issues to our dev team. Take pride in providing a memorable experience that exceeds our customers expectations. Were excited about you because you have: (Requirements:). 1-3 years of experience with customer onboarding or customer support You´ve got an eye for details, and you can read between the lines. You´re empathetic, organized, driven, and eager to help customers. Excellent written and spoken communication skill. Bonus: Prior experience with a CRM and other sales automation tool. Just a couple more things:. Native English speaker & in US Time Zones. This is a full-time remote contractor role, and you´ll need to work 40+ hour weeks Monday - Friday, ideally in CST or EST time zone.  . Be based in Colombia (Our Latam team is currently there and we prefer to hire in Colombia).. Before you apply you should:. Learn . about. our team. Go through our . Cold Email Masterclass. , . Follow Up Strategy Course. & . Email Academy. .. Read our reviews on . G2 Crowd. and . Capterra. Monthly Salary from $1,500 to $1,750 depending on experience. As a contractor you are responsible for your taxes and insurance and work equipment.. When you apply, make sure to include both your LinkedIn Profile and your Resume.. Created by .