Customer support & customer experience at Connectly

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Customer support & customer experience Connectly. At Connectly . we are building revolutionary conversational commerce experiences. Unlike traditional shopping where you have to download an app, or sign up on a website, we allow customers to engage and transact directly within the thread..  . By choosing Connectly . you will join a VC-backed series A startup on a growth trajectory, . work with our world-class team, and . experience rapid career advancement opportunities..  . About the team: CEO . Stefanos . was the global Head of Messenger at Facebook. CTO . Yandong . was CTO of Strava. Other . founding members.  have experience working for Google, Facebook, Uber and other startups.. Responsibilities as a Customer Support Agent. Respond to customer inquiries via email or Zendesk. Resolve customer issues and complaints effectively. Provide accurate information about products and services. Guide customers through troubleshooting processes. Document customer interactions and solutions in the CRM system (HubSpot). Escalate complex issues to higher-level support or management. Maintain a high level of customer satisfaction. Stay updated on product knowledge and company policies. Requirements. B1 English level, or better. Spanish fluent. Medium Excel Skills. Excellent communications skills. Hubspot knowledge. Benefits. An . amazing team.  to work with. Competitive pay & bonus. Remote role. Unlimited Time Off. Flexible Work Hours. A supportive, caring, and learning environment. Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.. Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world..  . We're a remote-first company with clients and team members across the world. We allow you to work from anywhere in the world anytime you prefer, as long as you are able to stay on top of deliverables and are able to overlap with the scheduled team meetings and close collaboration hours. (location-specific legal requirements permitting). At the same time we are also experimenting with hybrid work models, so please don't let that discourage you from applying!.  . We're looking to cultivate a highly creative, motivating, and collaborative environment as we aim to move fast and build quickly. Talk to us if you are interested!