Senior Customer Support - Vietnam at 12Go Asia

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Senior Customer Support - Vietnam 12Go Asia. We are a leading multi-modal OTA (Online Travel Agency) in Asia. Our company is headquartered in Singapore with its main office located in Bangkok. We provide online booking services for all sorts of transportation ( trains, buses, ferries, flights, transfers ), visas, hotels, and day trips to customers from all over the world.. We are seeking a responsible candidate to take on the position.. Responsibilities:. . Resolve customer complaints via phone, email, or social media.. . Assist customers and the operators by providing the information they require.. . Communicating and coordinating with colleagues and other departments as necessary.. . Track bad reviews and support cases to identify problems & resolve them.. . Suggest and make changes to improve operational workflows.. . Have regular contact with current Transport Operators.. . Requirements. . Up to 2-3 years of experience in CS.. . Native speaking in Vietnamese. . . Verbal and written fluency in English.. . Knowledge of Internet services and software technologies.. . Self-organized and great time management skills.. . Strong problem-solving and multitasking skills.. . Can raise a question and/or deliver any issue to the responsible person.. . Quick to adapt to changing situations.. . Quick in responding and an ability to prioritize tasks.. . Looking for a long-term job.. . Benefits. . Remote work/work from your own location.. . Competitive salary in USD.. . Paid vacation days, training, and various educational programs.. . Enthusiastic, friendly team and ability to work in the international environment.. . Interesting work with the product that allows millions of travelers to book their trips daily.. . About the company. 12Go is the leading multimodal online travel agency. Founded in 2013 we offer train, flight, bus and ferry tickets, transfers, insurances and other travel products on our 2 domains: 12go.asia and 12go.co. We are working in more than 70 countries and our service has been used by millions of travelers worldwide.