Customer Support Representative JUJUR. Position: Customer Support Representative . Location: Qormi, Malta (office) OR remote from anywhere in Malta . Employment type: Full-time. DUTIES AND RESPONSIBILITIES:. Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers. Follow communication procedures and policies. Evaluate and make decisions in accordance with defined policies and guidelines.. REQUIREMENTS:. Native / fluent in Norwegian both verbal and written. Good command in English . Flexible and able to make quick decisions in a dynamic environment. Conscientious and reliable – commitment is one of our core values. Eagle eyed with great attention to detail. Empathy about people – you will be working with securing the online safety our customers and their users. Ideally interested in marketplaces, shared economy and new technology. Previous experience in content moderation, customer care and/or online business is a plus.. BENEFITS:. An opportunity to make a positive impact on the digital world, by making the internet a safer place. A stimulating and rewarding job in a fast-moving, innovative, and international tech company.. Career opportunities within a management or expert field. Additional vacation days. Free fruit, tea and coffee if you prefer working in the office. Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight. Free day transport to the office from certain areas within Malta. Team performance bonus and working from home allowance. Corporate discounts for gym memberships, shops and taxis. Private Health Insurance, eye care tests, health and well-being professional support. Refer a friend bonus scheme.. Comprehensive training and constant feedback. Fun events, great colleagues and a fresh, playful workplace with a variety of cultures. Relocation packages for international applicants.
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