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Junior/Middle Support Engineer Eleks. ELEKS. Customer Support Office . is looking for a Junior/Middle Customer Support Engineer (L2) in Portugal.. ABOUT CLIENT. Our client provides software for professional and financial services firms. It streamlines operations, improving workflow, compliance and data-driven decision making.. REQUIREMENTS. 2+ years of relevant experience. Knowledge of help desk ticketing and workflows. Sharp troubleshooting and analytical abilities. Basic SQL, T-SQL programming experience is highly desirable. Soap and Rest API Knowledge. Dedication and commitment to resolve client issues. Experience with SaaS (cloud based) software and/or on-prem software. Ability to work independently and within a team. Great verbal and written communication skills. Upper-Intermediate English (written and spoken). RESPONSIBILITIES. Responsible for investigating, triaging and resolving tickets that flow into the help desk queue. Applies appropriate troubleshooting methods and techniques in resolving problems and documents all actions taken. Assist clients with questions regarding technical product and configuration issues. Resolve technical product issues, update ticket information, and communicate back to the client while maintaining a high level of Client satisfaction. Prepare detailed specifications and steps to reproduce for items requiring escalation (such as product defects). Identify potential delays in resolution, take corrective action, and manage communication to the client. Provide clear and concise verbal and written communications with client support contacts. WHAT WILL YOU GET WITH ELEKS. Close cooperation with a customer. Challenging tasks. Competence development. Team of professionals. Dynamic environment with low level of bureaucracy. ABOUT . ELEKS. ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.. Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.