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Customer Support Team Lead Growe. Growe welcomes those who are excited to:. Oversee daily operations, and provide strategic support, ensuring agent productivity and adherence to schedules;. Inspire and motivate the support team by providing real-time support and feedback enabling departmental growth;. Conduct regular team meetings for updates and promote training and development of supervisors and agents;. Be ready to support complex issues and escalated complaints, handling ticket processes in emergencies;. Proactively review customer interactions to maintain compliance with quality standards;. Continuously review and track key performance indicators (KPIs) such as response and resolution times;. Be creative in a dynamic work environment, by leading or participating in projects to improve & enhance support operations;. Manage project timelines and deliverables, reporting on project progress and outcomes to senior management.. We need your professional experience:. At least 2+ years of experience in a leadership role within the customer support industry;. Proven ability to develop, inspire, and train team members;. Analytical skills for data-driven strategic planning;. Experience working with culturally diverse teams;. Experience in the iGaming industry will be a plus;. Upper-Intermediate level of English.. We appreciate if you have those personal features:. Excellent verbal and written communication skills;. Strong organizational and decision-making abilities;. Ability to thrive in a fast-paced environment.. We are seeking those who align with our core values:. GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;. DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;. BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.