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Director of Operations Alex and Ani. Job . Description. Director,. . Operations. Classification: . Exempt. Reports to: . VP Product . Operations. Date: . September. 2024.  . Location: . Remote.                                                                                                                                      . Summary/Objective. We. . are. . looking. . for. . an. . analytical. . and. . strategic. . thinker. . to. . join. . our. . product. . operations. . team!. . The. . role. . will. . be the. . Alex. . and. . Ani. . internal. . lead. . to. . manage. . our. . external. . vendors. . for. . customer. . support. . and. . 3PL,. . respectively. . The ideal candidate will be knowledgeable on staffing models, capacity and efficiency metrics for large scale teams. This person will also oversee special projects execution on revenue initiatives such as the introduction of recurring product subscriptions, engraving, and product bundling with our 3PL vendor.. This is an amazing opportunity to have direct impact to our P&L in the fun and exciting sector of fashion . jewelry!. Essential Duties and Responsibilities include the . following:. Weekly account management with external vendors to ensure KPIs are met and exceeded within cost guardrails. Coordinating. . with. . internal. . stakeholders. . to. . ensure. . escalated. . revenue-impacting. . initiatives. . are . properly prioritized with 3. rd . parties. Maintaining. . a. . weekly. . and. . monthly. . forecast. . to. . ensure. . staffing. . levels. . are. . appropriate. PO. . tracking. . and. . coordination. . with. . suppliers. . on. . critical. . inbounds. Supporting. . pilots. . on. . an. . operational. . level. . for. . revenue-generating. . initiatives Qualifications:. Minimum. . four. . (4). . years. . of. . work. . experience. . in. . an. . operational. . role. . with. . at. . least. . 1. . year. . in. . a . leadership capacity. Hyper-organized -- nothing makes you happier than making to-do lists and crossing things . off. Experienced. . with. . managing. . up. . to. . critical. . leaders. . /. . stakeholders. . with. . timely,. . concise. . updates. Strong attention to. . detail. Passion for retail . operations. Experience Requirements. Mid Level