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Customer Service Representative Safelite Solutions. This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.. Role Description. This role involves assisting customers and helping turn their days around as a remote Customer Service Representative.. Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. . Accurately enters claim data into production systems while on a live phone call. . Effectively and compassionately guides customers through the process of filing a glass claim. . Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. . Assists customers with scheduling repair, replacement, and/or recalibration services. . Utilizes systems and resources provided to enhance the overall customer experience. . Provides solutions to resolve customer complaints and concerns over the course of the call. . Other duties assigned by leadership. . Qualifications. Must be comfortable working in a highly structured performance-based environment. . Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment. . The ability to establish rapport and credibility with customers, stores, and peers. . The ability to read and utilize provided scripting in a conversational and timely manner. . Demonstrates a high level of empathy and integrity. . Has an upbeat personality and can show an authentic willingness to assist customers. . Previous experience working in a contact center or other customer service role. . 16+ years of age. . High School Diploma or equivalent, or actively enrolled. . Requirements. Personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible). . High Speed Internet with the following requirements: . Download Speed = 25 Mbps or higher . Upload Speed = 10 Mbps or higher . Ping = 50 ms or lower . Jitter = 20 ms or lower . Ethernet cable and the ability to connect directly to your modem (cannot use Wi-Fi). . USB wired headset. . Webcam. . Dedicated workspace free from background noise and interruptions. . Benefits. Competitive weekly pay and bonus opportunities. . A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts. . Up to $5,250 in tuition reimbursement per year. . Paid training and all the tools and resources you'll need to be successful.