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Support Engineer [IC2] SourceGraph. . . . . . . . . Apply Now . . Support Engineer [IC2]. . at Sourcegraph . . (View all jobs). . Remote . . . Who we are. Our mission at Sourcegraph is to make it so that . everyone can code. , not just ~0.1% of the population. . We are transforming how the world’s most important companies build software by industrializing development with AI. Today, most professional developers spend a disproportionate amount of time understanding code and performing repetitive, low-level tasks—leaving less time for innovation and meaningful impact.. We’re changing that. Sourcegraph brings AI-powered search and agents to the enterprise, helping teams automate the mundane and amplify what developers do best— solving hard problems and creating great products.. Here’s how we’re making a difference:. Accelerating developers . with AI agents that deliver insights and precision—enabling 5x faster test creation, 30% increase in merge requests, and saving 20 minutes per developer daily.. Automating repetitive tasks,. from remediating vulnerabilities (saving teams 1,000+ hours annually) to speeding up migrations that would take years to months. . Enabling innovation. by addressing complex problems like automated bug triage, vulnerability detection, and AI-driven code reviews seamlessly integrated into workflows.. Trusted by 7/10 top software companies by market cap, 4/6 top US banks and many of the companies leading global innovation, like Stripe, Indeed, Tesla, and 1Password, and with $225M in funding from investors like . a16z. , . Sequoia. , and . Redpoint. , we are building the tools that will define the next era of enterprise software development.. If you’re passionate about solving the hardest problems in software and shaping the future of technology, join us. Let’s build something extraordinary together.. . Working hours. 🌎 While we are an all-remote company and hire . almost anywhere. in the world, we have a preference for someone to reside in the following locations for this role. However, if you feel qualified, we welcome you to apply regardless of location. No matter what, the expected working hours for this position is 9:00am - 5:00pm Central Standard Time.. Preferred locations:. North America: CST or MST required. Why this job is exciting. As part of the Technical Success organization, Support Engineering (SE) is at the forefront of the customer experience. Our customers simply wouldn’t be successful, happy, long term customers without the important work this team does! SE exists to not only resolve technical issues but educate our customers by answering reactive questions, and by importantly identifying improvements we can make to help improve the product. Our customers are developers and we help them throughout their customer journey.. Within one month you will.... Learn about our product, our value propositions, our customers, our team, and our practices.. Learn how Code Search is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code base, and common user needs.. Learn how Cody works, the problem it solves and how our customers use it day to day. Meet for an initial chat with the teammates you will work with most. Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).. Within three months you will.... Work with customers to troubleshoot and solve reported issues. Contribute to improving our product and handbook documentation. Within six months you will.... Observe trends causing issues for our customers and suggest remedies (for example, what consistent things happen that we can write tooling for...). Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product. About you. You are curious and compassionate. You are a problem solver - you love the moment where you “figure it out”. You enjoy trying new technologies, breaking them and helping fix them. You want to be part of a technical organization while talking with customers.. Profound curiosity to figure out why something works the way it does / to learn more. Experience with Unix/Linux and/or Bash. Familiarity with Kubernetes containerized solutions. Familiarity with code hosts such as GitHub, GitLab and BitBucket. Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action. Experience collaborating with cross-functional teams to solve difficult problems for customers. Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical). Nice to have. Understanding of databases, especially SQL . Proficiency in working independently, figuring things out when there aren’t a lot of people to ask real-time. Foundational knowledge of APIs and/or Git. Experience or training (formal or self-taught) with Kubernetes (or other container orchestration framework) . Experience writing code in Go or another language. Experience supporting AI products or knowledge about LLMs. Level. 📊 This job is an IC2. You can read more about . our job leveling philosophy. in our Handbook.. Compensation. 💸 We pay you an above-average salary. because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an . open and transparent. company that values . competitive compensation. , our compensation ranges are visible to every single Sourcegraph teammate. Your salary is determined by your pay band for the IC2 job level. For determining pay bands, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area. The salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone. Please note that the salaries below may be adjusted in the future.. 💰 The target compensation for this role is $84,800 USD. Zone 2: $84,800 USD. 📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous . perks & benefits. .. Interview process. Below is the interview process you can expect for this role (you can read more about . the types of interviews. in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you... Interviewing is a two-way street, after all! . We expect the interview process to take 5 hours in total.. 👋 Introduction Stage - we have initial conversations to get to know you better.... [30m] . Recruiter Screen. [60m] . Hiring Manager Screen. / . Resume Deep Dive. 🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners.... [1.5hr] Async take-home project. [1hr] . Peer Interview. - Review project and follow-up questions. 🎉 Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically.... [30m] . Values. [30m] . Leadership Interview. with co-founder. We check references and conduct your background check. Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.. . Learn more about us. You can learn more about what it is like to work at Sourcegraph by reading . our handbook. .. We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our . culture. , . competitive compensation. and . benefits. here. Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds. . Sourcegraph participates in . E-Verify. for U.S. Employees. . . . . . . . . . Apply for this Job. . . *. Required . . . . First Name . *. . . Last Name . *. . . Email . *. . . Phone . *. . . . . . . . . . . Resume/CV . . . . Drop files here . . . . . . . Attach. . Dropbox. . Google Drive. . or enter manually. . . . (File types: pdf, doc, docx, txt, rtf) . . . . . . . . . . . . . . . Cover Letter . . . . Drop files here . . . . . . . Attach. . Dropbox. . Google Drive. . or enter manually. . . . (File types: pdf, doc, docx, txt, rtf) . . . . . . . . . . . . . . . . . LinkedIn Profile. *. . . . . . How did you hear about this position?. *. . . . . . Why are you a good fit for our open position? . *. . . . . . Why do you want to work at Sourcegraph?. *. . . . . . Do you have hands-on experience with Unix/Linux and/or Bash?. *. . . . --. Yes. No. . . If so, please explain. . . . . . Do you have hands-on experience with Kubernetes?. *. . . . --. Yes. No. . . If so, please explain.. *. . . . . . Will you work from the United States for this role? . . . --. Yes. No. . . What location (city, country) will you work from for 51%+ of the time?. *. . . . . . What compensation are you targeting?. *. . . Please note that the target compensation is based on location and level. You can read more about our compensation philosophy and how people get raises . here. and . here. .. . . . . Will you need employment visa sponsorship now or in the future to work in your current location?. *. . . Since our teammates can generally work from anywhere in the world, we sponsor visas for only roles that require the presence in a particular country as part of the job responsibilities. More details can be found . here. . . . . --. Yes. No. . . . . Demographic Questions. . At Sourcegraph, we value belonging and believe in fostering an environment where diverse perspectives can thrive. We ask all candidates to respond to the below survey, which is completely voluntary, for required government reporting. Your responses . will not. be associated with your specific application and . will not. in any way be used in the hiring decision. . . Gender . (Select one) . . *. . . . . Female . . . . Male . . . . Non-binary / third gender . . . . I prefer to self-describe . . . . I don't wish to answer . . . . Race/ethnicity (mark all that apply): . . . *. . . . . Alaskan Native / American Indian / Indigenous American / Native American . . . . Black / of African descent . . . . East Asian (inclusive of Chinese, Japanese, Korean, Mongolian, Tibetan, and Taiwanese) . . . . Hispanic or Latino (inclusive of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race) . . . . Middle Eastern . . . . Pacific Islander . . . . South Asian (inclusive of Bangladeshi, Bhutanese, Indian, Nepali, Pakistani, and Sri Lankan) . . . . Southeast Asian (inclusive of Burmese, Cambodian, Filipino, Hmong, Indonesian, Laotian, Malaysian, Mien, Singaporean, Thai, and Vietnamese) . . . . White . . . . I don't wish to answer . . . . Veteran Status . (Select one) . . *. . . . . Yes, I am a veteran . . . . No, I am not a veteran . . . . I don't wish to answer . . . . . . . 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