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Remote Visa Consultant (Customer Services) Rapid Visas. Time zones:. SBT (UTC +11). , . GMT (UTC +0). , . CET (UTC +1). , . EET (UTC +2). , . MSK (UTC +3). , . AST (UTC -4). , . FKST (UTC -3). , . CEST (UTC +2). , . BST (UTC +1). , . JST (UTC +9). , . CST (UTC +8). , . WIB (UTC +7). , . MMT (UTC +6:30). , . BST (UTC +6). , . NPT (UTC +5:45). , . IST (UTC +5:30). , . UZT (UTC +5). , . IRDT (UTC +4:30). , . GST (UTC +4). Are you an experienced Customer Services specialist with a passion for helping clients navigate complex visa and passport processes? We’re looking for a dedicated professional to join our team on a **fully remote** basis. . You’ll work closely with our business clients, assisting with UK passport applications and visa applications through embassies in London. . If you have a proven track record in this field and excellent communication skills, we’d love to hear from you. . Key Details:. - Position: Visa Consultant / Customer Services . - Location: Fully Remote (Applicant does not need to reside in the UK) . - Working Hours: UK Business Hours . - Mode of Communication: Primarily emails and phone calls . Responsibilities:. - Liaise with business clients to understand their specific visa and passport requirements. . - Guide clients through the UK passport application process and visa applications for various embassies in London. . - Prepare and review application documents to ensure accuracy and compliance with requirements. . - Maintain up-to-date knowledge of UK visa and passport regulations and embassy protocols. . - Respond promptly to client queries via email and phone, offering clear and professional advice. . - Track application progress and provide clients with timely updates. . - Maintain detailed records of client interactions and application statuses. . Note: Full training is provided. Requirements:. - An attitude to self learn, be a self starter and have a high degree on initiative . - Fluent spoken and written English – exceptional communication skills are essential. . - Proven experience** in visa consulting, immigration services, working in customer services or logistics or a related field. . - Ability to work independently and manage multiple client cases simultaneously. . - Strong attention to detail and organisational skills. . - Proficiency in using email and phone communication tools. . - Familiarity with UK passport and visa regulations is a strong advantage. . - Reliable internet connection and a quiet, professional environment for phone calls. . What We Offer. - Fully remote position with flexible working arrangements. . - Opportunity to work with an experienced and supportive team. . - Competitive remuneration based on experience. . ---. If you’re ready to make a difference in our clients’ journeys, we’d love to hear from you. . To Apply. Please complete our short application form as per the link: . https://form.jotform.com/243216941086053. . You will need to submit your CV explain why you’re the ideal candidate for this role. . We look forward to welcoming you to our team!.