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IT Support Level 3 Freelance Latin AmericaResponsibilities. . Assist company in back-end infrastructure based on Kaseya Tools. Roll out Dark Web,. . Rocket cyber, BullPhish, Saas Alerts, rapid fire tools, vPen Test to name a few. Experience not required. We will train.. . Installation, configuration and maintenance of Office 365, Google Workspace or Amazon AWS products.. . Installation, configuration and maintenance of Windows Server and other servers.. . Medium/high management of programming languages required for the installed services.. . Analysis and Comparison of different IT services to select the optimal ones for customers.. . Create scripts to help modernize and automate background processes and procedures.. . Create training for in-house staff and clients.. . Optimization and scalability of purchased hardware and software.. . Installation, configuration and maintenance of Email and DNS services, among others.. . Installation, configuration and maintenance of Antivirus, Firewall and VPN software such as Cisco Meraki, Sophos, SentinelOne, Datto EDR, Todyl, among others.. . Installation, configuration and maintenance of remote connection software such as ConnectWise, Datto, among others.. . Installation, configuration and maintenance of backup and virtualization platforms such as Datto, VEEAM, MSP360, NinjaOne, among others.. . Generation of troubleshooting documentation and software management on platforms such as ITGlue. Good Customer Service.. . Installation, configuration, and maintenance of ticketing systems such as Kaseya BMS.. . . Access to the highest technical resources available for troubleshooting or creating new features.. . Administration of Office365, Google Workspace or AWS.. . Troubleshooting of Windows, Linux, macOS, Windows Server, among others.. . Remote software installation and management.. . Experience in local network administration and IP addressing.. . Excellent skills in Customer Service, Ticket activity management and creating documentation for companies.. . Administration of Email filters, DNS and IT security tools.. . Backup, Firewall and Virtualization software administration.. . Advanced administration in servers and cloud services.. . Handling of programming languages to automate tasks.. . Installation and maintenance of servers and cloud services.. . Experience with different network administration software.. . Constant evaluation of how to optimize and improve the applications offered to customers.. . Experience and certifications in each of the services offered to customers.. . Ability to find sales opportunities for sales to present.. .  Understanding of Kaseya Products but NOT required.. . Schedule: Monday through Friday, 10 hours per week, 8 am until 10 am ARIZONA TIME. (GMT -7-00) Mountain Time (US & Canada)Company Location: Venezuela, Bolivarian Republic of.