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Technical Customer Service Specialist (Full Remote) leadtechROLE SUMMARY:. We are looking for a Technical Customer Service Specialist to act as a liaison between the Customer Service team and the technical areas of the company (IT, Development, Product, etc.). This role will be key in ensuring that tools, integrations, and technical processes function optimally while making sure that operational and customer needs are translated into efficient technical solutions.. The ideal candidate should have a strong technical background, analytical skills, and experience working in customer service environments.. Main Responsibilities:. Technical Support:. . Analyze and resolve technical incidents reported by the Customer Service team related to tools or integrations.. . Follow up on critical issues and ensure their resolution with the responsible teams.. . Integration Management:. . Coordinate with the technical team and internal/external providers to implement and maintain system integrations (CRM, ticketing, communication platforms, etc.).. . Test and validate new tools or improvements in existing systems before implementation.. . Align data extraction, management, and reflection impacted by implementation in coordination with Data Analysts and BI teams.. . Technical Process Optimization:. . Identify inefficiencies in technical workflows and propose improvements that positively impact CS operations.. . Document technical processes and tool updates to ensure proper implementation by the team.. . Interdepartmental Collaboration:. . Act as the point of contact between Customer Service and the IT, Product, and Development teams to prioritize and execute technical improvements.. . Translate the operational requirements of the team into clear technical specifications.. . Training & Communication:. . Train the Customer Service team on new tools or technical changes.. . Maintain clear and continuous communication to inform about the status of technical projects and incident resolutions.. . Education & Experience:. . Bachelor’s degree in Systems Engineering, Computer Science, Telecommunications, or related fields.. . 3-5 years of experience in technical roles related to customer service, technical support, or tool management.. . Technical Knowledge:. . Familiarity with CRM systems, ticketing platforms, and data analysis tools.. . Knowledge of APIs, integrations, and basic troubleshooting.. . Experience working with automation workflows or similar tools.. . Foundational knowledge in AI tools and solutions.. . Skills:. . Ability to manage technical projects and coordinate with multiple stakeholders.. . Excellent analytical and problem-solving skills.. . Effective technical and non-technical communication.. . Teamwork and the ability to work under pressure.. . Willingness to explore and investigate AI technologies to identify opportunities for enhancing efficiency within the Customer Service team.. Company Location: Spain.