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Remote Online Exams & Customer Experience Assistant - Spanish Speaking PEOPLECERTReady to drive seamless operations and deliver outstanding service to our customers? 🚀 We're seeking an . Online Exams & Customer Experience Assistant. to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact!.  . Duties and responsibilities .  . Customer Service: . . Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.. . Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.. . Online Proctoring:. . Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.. . Enforce exam rules and protocols to maintain the integrity of the certification process.. . Handle any technical or procedural issues that may arise during exams.. . Back-Office Exam Operations:. . Execute administrative tasks related to exam registrations, scheduling, and result processing.. . Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.. . Collaborate with cross-functional teams to streamline processes and improve operational efficiency. . . General Duties:. . Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.. . Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.. . Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times. .  . Minimum required skills and qualifications.  . . Bachelor’s degree any discipline will be an asset. . Previous experience in similar position/ function will be considered as an asset. . Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage. . Passionate with Customer Satisfaction. . Excellent command of the English & Spanish language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).. . Advanced computer literacy is required. ECDL Advance level certification would be considered a plus. . . Excellent interpersonal, verbal, and written communication skills. . . Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment. . Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).. .  . Working on Home Office (HO) Secure English Language Tests (SELTs). Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared..  . . If working on the SELT service in the UK, background checks will include:. . A basic or enhanced Disclosure Barring Service (DBS) check. . Right to Work in the UK check (including nationality, identity and place of residence). . HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC). . Financial background check. . Employment reference check. . If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.. . All applications will be treated with strict confidentiality.Company Location: Greece.