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Dispute Resolution Specialist WHIZZ . Location: . Remote. At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Dispute Resolution Specialist to join our remote team and support our growth.. Responsibilities:. . Review and investigate customer disputes to assess validity and determine appropriate action.. . Gather relevant information and prepare clear, professional responses to resolve issues.. . Collaborate with clients and internal teams to ensure timely resolution and gather additional context when needed.. . Escalate complex cases to management or legal and assist in strategy development.. . Maintain accurate records of all dispute activities and outcomes.. . Help develop preventative measures and work with clients to reverse disputes through effective communication.. . . 1+ year experience in dispute resolution or a related field.. . Experience handling disputes in . Stripe. .. . Proficiency in . Microsoft Office. , . Google Workspace. , and other relevant software.. . Strong analytical, problem-solving, and communication skills.. . Detail-oriented with a high level of accuracy.. . Fluent in English (C1-C2 level).. Company Location: North Macedonia.