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City Manager, Edinburgh Pass the KeysPass the Keys is the UK’s leading full-service short-let and holiday-let management company, simplifying property hosting for homeowners since 2015. Founded by Alexander Lyakhotskiy to address the challenges of short-let management, we’ve grown into a network of 70+ franchise partners across the UK, Spain, and Northern Ireland. Our mission is to empower homeowners by delivering a hassle-free hosting experience while ensuring an exceptional guest stay.. As City Manager for the Edinburgh Territory, you will take full ownership of the financial and commercial performance, driving operational excellence and business growth. You will be responsible for managing day-to-day operations, developing strategic sales and marketing initiatives, and leading a high-performing team to ensure outstanding service for our hosts and guests. This is a pivotal leadership role for a driven, entrepreneurial, and results-oriented professional who thrives in a fast-paced environment.. Key Responsibilities:. . . Financial & Commercial Performance:. Take full ownership of the territory’s financial performance, ensuring profitability and sustainable growth.. . . Sales & Marketing Strategy:. Develop and execute effective strategies to drive portfolio growth, attracting new hosts and maintaining strong retention rates.. . . Host & Guest Relations:. Build and nurture strong relationships with hosts to ensure high satisfaction and retention, while providing a five-star guest experience in line with PTK Guest Hospitality Standards.. . . Operations Management. : Oversee day-to-day operations, ensuring the seamless functioning of on-the-ground teams and local suppliers.. . . Process Optimisation:. Continuously improve operational efficiency by implementing best practices and leveraging data-driven insights.. . . Stakeholder Collaboration:. Work closely with internal teams and external providers to align operational goals with company objectives.. . . Industry Awareness. : Stay informed on market trends, industry regulations, and emerging technologies to keep the business ahead of the curve.. . . Team Leadership. : Recruit, motivate, and support the local team, fostering a high-performance culture and ensuring alignment with company objectives.. . . Innovation & Continuous Improvement. : Contribute to the wider Operations Team by trialling new initiatives, developing guidance, and supporting key projects.. . Key Performance Targets:. . Achieve territory . NBV growth. of 5% LFL.. . Maintain an operating . profit margin. of +21%.. . . Grow the property portfolio. by 20 net properties annually.. . Ensure a . host retention yoy. of +75%.. . Achieve Airbnb. guest review scores. of 4.7+ consistently.. . Rank in the . top 15 . of all territories in the company KPI report monthly.. . Build and maintain an. A-player team. that meets 90%+ of agreed outcomes.. . . Proven experience in . operations management. with a . hands-on. approach.. . Strong . commercial acumen. and experience in . P&L management. .. . . Performance-driven. mindset with a focus on continuous improvement.. . . Ambitious and self-motivated. , with the ability to drive results independently.. . Analytical and . problem-solving. skills to optimise business performance.. . Strong. leadership. and people management abilities.. . Excellent . relationship-building. skills with stakeholders at all levels.. . Exceptional written and spoken . communication . skills.. . . Adaptable. and flexible in responding to market changes and emerging challenges.. . Comprehensive understanding of . business functions. , industry best practices, and relevant regulations.. . The role is a remote, work from home position however we require the successful canddiate to be Edinburgh based, and be able to visit properties in the Edinburgh area. There will also be a requirement to occasionally travel to London and York. Please note, that some weekend work may be required to meet operational demandCompany Location: United Kingdom.