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IT Support Analyst at Just Global. Just Global:  . At Just Global we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and drive reoccurring revenue. We are the heart of B2B.  . What you are accountable for: . The IT Support Analyst is an integral part of the IT/Operations department that requires a commitment to customer service through quality, courtesy, technical expertise, and teamwork. You will be accountable for providing in-hub and remote technical support to ensure teammates can be productive and their information is secure at all times. You are also accountable for identifying and resolving root cause issues and driving a positive trend in our service levels, while simultaneously assisting users in solving their day-to-day desktop support issues. . What you are responsible for: . Provide onsite and remote support for our team in multiple work settings and environments including traveling to our hub locations in the UK. . Respond to queries and service requests using our helpdesk ticketing system. . Communicate regularly and effectively with users regarding ticket requests. . Work collaboratively with external IT consultants and vendors to solve problems. . Create and maintain IT documentation. . Troubleshoot, install, configure, and deploy desktop, laptop and server. hardware and peripherals such as monitors, printers, disk drives and scanners, etc. . Install new software, upgrades, and patches and resolve software related problems for Windows and Mac. . Educate and train users on company provided software, network services and policies. . Track and manage hardware and software inventory to ensure compliance and maximize productivity of employees across the company. . Active Directory/Azure identity management including distribution lists and security groups. . Provide after-hours weekday and weekend phone/remote coverage as needed . What you’ll bring [knowledge, skills, and/or experience]: . Knowledge . Computer hardware, software and peripherals . IT standards and protocols . Customer service best practices . Diagnosis and troubleshooting of IT issues . Documentation and recordkeeping . Time management and problem-solving ability . Automated IT systems . Skills . Ability to present technical information in understandable form for non-technical recipients . Active listening . Eye for detail . Microsoft Office . Organized . Solutions-focused . Stakeholder management . Task Management . Troubleshooting . Upwards management . Experience  . 2+ years experience in providing technical support for PC, Mac, and software . 1+ years experience with network systems  . 2+ years experience with Microsoft O365/Azure management . What it means to work at Just Global…  . Being a Just teammate means working in alignment with our Values…  . Cultivate Relationships  . Build rapport first.  . Put yourself in their shoes.  . Assume positive intent. Give others the benefit of the doubt.  . Be One Team  . Collaborate.  . Be the guardian of each other’s reputation.  . Have each other’s back. Help each other out.  . Strive for Brilliance  . Create work you can be proud of.  . Remain open and curious.  . Improve your work. Improve yourself.  . And in return you can expect…  . You will be seen, heard, and included as a whole human being  . Your contribution will be valued, rewarded, and recognized  . You will develop deep and meaningful relationships that could last a lifetime  . You will have leaders who are worth following  . You will have the opportunity to develop yourself and your craft  . You will have a meaningful chapter in your career path  . Company Location: India.