Customer Support Coach Cloudbeds. . Overview. . . Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its award-winning front desk, revenue, distribution, guest acquisition and guest engagement solutions seamlessly combined in a single unified system.. . Behind the Cloudbeds platform is a growing team of 700+ employees distributed across 40+ countries speaking 30+ languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry’s biggest challenges.. . From the beginning, we’ve believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values that allow our team to thrive. This means we:. . . Hire the best people around the world;. . Emphasize the value of results over hours put in;. . Provide flexibility in working hours and locations;. . Foster an inclusive environment that celebrates bold thinking and diverse perspectives;. . Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development.. . . . What You Will Do:. . . Assist and support our existing customers (hotel properties) daily in the use of our software in English and Spanish and/or Portuguese. . Resolve customers’ complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers. . Troubleshoot and make outbound calls for escalated issues when necessary. . Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software. . Gather customers’ feedback and requirements for future releases of the software. . Use training materials to keep up-to-date with the latest system’s updates. . Help create new tutorials as needed by contributing content to the database of support articles. . Attend company-wide online training sessions. . . Key Competencies include:. . . Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to clients. . Able to lead to multiple personality types. . Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.. . Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success. . The ability to multitask and cope with change, in a fast-paced working environment. . . You’ll Succeed With:. . . 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles. . Previous experience in customer service or similar is a plus. . Native or Fluent in English. . Native or fluent Spanish and/or Portuguese is a plus. . Excellent communication skills and a positive attitude. . Excellent problem-solving skills and emotional management. . Great levels of learning agility. . Compatible graduation course or more than 2 years of proven experience in the area. . Skill with computers and systems. . Excellent internet/wifi connection. . Note: This is a remote position that can be done anywhere. . . *ATTENTION: PLEASE SEND YOUR CV IN ENGLISH!*. . . . Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we’ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!. . Company Awards to Check Out!. . . Best Places to Work | HotelTechReport (2018-2023). . Best PMS | HotelTechReport (2021-2023). . Technology Fast 500 | Deloitte (2023). . Fastest Growing Companies | Inc. 5000 (2022). . Best Startup Employers | Forbes (2022). . Best Remote Companies to Work | BuiltIn (2022). . . Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.. . . . . Apply for job. . .
Customer Support Coach at Cloudbeds