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Technical Support Lead Noda. Location Information: Fully Remote. . Hi! We’re on the lookout for an experienced. Technical Support Lead. to join Noda, a licensed UK Payment Institution and the brains behind an innovative Open Banking payments platform. If you’re fueled by fintech excitement and seek a global career journey, keep reading!. . What is Noda?. . Noda is reshaping online payments, allowing seamless transactions from customers to merchants’ bank accounts. With a footprint in the UK, EU, Canada, and Australia (Singapore up next!), we’re seeking a talented. Technical Support Lead. to be part of our dynamic team.. . Your mission:. . You will leverage your managerial and technical expertise to lead a team of 5 specialists, responsible for integration and tech support. Your role will imply 2 main areas of responsibility:. . Technical support. . . Collaborating with cross-functional teams to troubleshoot technical issues and drive product improvements;. . Providing technical guidance and training to support specialists to enhance their troubleshooting skills and knowledge.. . . Leadership. . . Leading and mentoring a team of technical support specialists;. . Identifying opportunities to optimize support processes and enhance the efficiency and effectiveness of technical support operations;. . Implementing best practices and standard operating procedures to ensure consistent and high-quality support delivery;. . Monitoring key performance metrics and customer feedback to measure performance and drive continuous improvement initiatives.. . . Your skills and experience:. . . 5+ years of experience in a senior technical support role,. preferably in the Fintech or B2B SaaS environment;. . Demonstrated leadership experience,. with a track record of effectively leading and developing customer-facing teams and establishing related processes from scratch;. . Strong technical aptitude. and ability to troubleshoot complex technical issues;. . Experience with CRM systems and support ticketing platforms;. . A track record of. proactively introducing and implementing new ideas and solutions,. an overall proactive mindset;. . Customer-focused mindset with a passion for delivering exceptional customer service;. . Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders;. . Analytical mindset with the ability to identify trends, analyze data, and drive data-driven decisions;. . Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities;. . Strong skills in English and Russian (both written and spoken, min. level B2+).. . . What do we offer?. . . 100% Remote.. Work from anywhere. Let the world be your office – work from one of our headquarters, or remotely. We span borders and continents, and promote the nomad lifestyle – it’s up to you to decide. . Employee Learning and Development.. Professional growth. We encourage our employees to constantly develop and grow within his/her field of expertise by covering the training and education fees.. . Team buildings.. Doesn’t matter where you work from – we’ll find a way to get the Team together. Take a part in a range of online and offline activities, as dinners, hikes, bike/cart ridings, karaoke nights, boat-trips, etc.. . Tech.. We provide or compensate all necessary hardware.. . 7 wellness days.. Take the opportunity to get a perfect work/life balance – stop for a while, take a rest, and enjoy life to the fullest.. . Non-toxic environment.. We love what we do, we are proud to be #nodapeople and we are working together to achieve Noda goals!. . . What happens once you apply:. . . Your CV will undergo careful review, and we’ll quickly update you on the next step in our recruitment journey.. . Get ready for an easy-going introduction call with our recruiter, where you’ll delve into the heart of our company, product, and team dynamics, while sharing your own experiences and aspirations.. . Should the vibe match and your expectations align, up next will be an engaging interview with our. CTO.. . And if everything clicks, anticipate a thrilling job offer landing in your inbox soon!. . . We do our best to close interview rounds within. 3 weeks. , although sometimes it might take slightly longer. Send your application our way, we look forward to meeting you!. .