Licensed Customer Service Retention Specialist, Agency Experience at Kin Insurance

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Licensed Customer Service Retention Specialist, Agency Experience Kin Insurance. So, what’s the role?. As a . Licensed. . Customer Service Retention Specialist, Agency Experience,. you have the chance to be the first point of communication for our insureds. In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. In this role, you will save customers from leaving our agency, offering reshops, discount checks, and policy reviews as needed. You will interact with our customers however is most convenient for them, including phone and email. It is important that you are knowledgeable in the auto/property insurance space; at this time, we are seeking applicants that currently hold an active Personal Lines insurance License. We are looking for applicants that are able to effectively use tools and resources to keep our customers from canceling their policies. When time permits, we’d love your help in updating forms, policies, procedures, and training materials.. A day in the life could include: . Taking inbound calls from customers that wish to have a renewal review. Interacting with current policyholders to resolve issues, answer questions, and beyond. Contacting customers who have expressed interest in canceling their policy, and exploring options with other carriers. Do coverage counseling/finding additional ways to retain the business. Creating/updating policies for customers to review. I’ve got the skills… but do I have the necessary ones?. Holds an active Personal Lines Insurance license. Minimum 2 years of Independent Agency experience. Minimum 1 year of experience in selling and/or retention in the insurance space. Superior people skills and a strong empathetic nature. Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone. Superb attention to detail (it seems obvious, but this one is important!). Not afraid to tackle problems and work to solve them independently. Has a strong technical ability. You are flexible and coachable. Highly Organized and able to manage multiple tasks/follow-ups with customers. Bonus Points. Bilingual Spanish speaker a plus, but not required. Experience in a call center/high incoming call volume environment at plus, but not required . Oh, and don’t worry, we’ve got you covered.. Medical, Dental and Vision Insurance. Remote work and flexible work hours. Flexible PTO policy. Very generous equity options and 401K. Parental Leave. Continuing education and professional development. Disability and Life Insurance