Quality Assurance Analyst at Broadvoice

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Quality Assurance Analyst Broadvoice.  . POSITION DETAILS:.  . LOCATION: . Portugal/Remote.  . (from Portugal). DEPARTMENT: . Software Engineering.  . REPORTS TO: . QA Director.  . POSITION SUMMARY:. Broadvoice is looking for a  QA Analyst to join our growing team in Portugal.. YOUR DAY-TO-DAY:. Analyze product use cases and work with software developers to identify critical test scenarios for each software increment.. Document test scenarios.. Participate in Product Requirement Reviews and help identify requirement gaps before development starts.. Work with development team to identify key test cases.. Contribute ideas for improving product usability.. Compile and communicate quality KPIs such as Change Failure Rate and Bug Escape Rate.. Suggest ideas for process and quality improvement..  . WHAT YOU BRING TO THE TEAM:. Bachelors in information systems, computer science, or similar.. Strong attention to detail.. Prior experience in quality control on a highly technical product.. Strong analytical and problem-solving skills.. Excellent verbal and written communication skills.. Meaningful experience with xRay and API test frameworks.. Experience with testing on CCaaS/UCaaS platforms.. Expertise in VoIP related protocols (SIP, SDP, RTP) will be considered a plus.. Experience with signaling analysis tools (e.g. Wireshark, sngrep, Homer) will be considered a plus..  . WHY BROADVOICE:.  . We are a growing cloud communication company with a passionate team on a mission to inspire meaningful human connections. Our goal is to personalize the way we communicate so that no matter where work happens, our technology makes it brilliant for teams to connect with what matters most.  . Broadvoice has been recognized by Deloitte Technology Fast 500 and Inc 5000 Fastest Growing Private Companies. Broadvoice is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform their job functions. If this position requires travel, you may be required to pass a drug screen. . Broadvoice does not sponsor work visas..