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Staff Cloud Platform Engineer OpenPhone. About the Role:. As a . Staff Cloud Platform Engineer. at OpenPhone, you have the distinctive opportunity to propose and spearhead architectural changes that have a company-wide impact. In this role, you ensure the seamless operation of all user-facing services and other production systems within OpenPhone.. Lead and actively participate in technical discussions as a creative thinker and problem solver, ensuring effective collaboration among team members.. Create dependable pipelines for efficiently delivering production features, employing contemporary methodologies to ensure both timeliness and safety.. Develop robust pipelines to efficiently deliver features to production, employing contemporary methodologies for reliability and safety.. Implement logging, monitoring, and observability features, along with custom tools, to oversee OpenPhone's cloud-based products and services.. Play a key role in crafting and executing the incident response process for OpenPhone, following current industry standards and best practices.. Engage in on-call rotations, promptly addressing issues affecting OpenPhone availability and assisting with customer incidents.. Contribute to design discussions across teams to advocate for SRE principles and guarantee the delivery of production-quality code.. Tech Stack and Tools:. Our backend is built on Node using Typescript.. We use Kubernetes on AWS to orchestrate our infrastructure setup and deployment.. The overall architecture is event-driven microservices with RabbitMQ at the center of it.. We use a variety of databases for different purposes: Postgres, Mongo, Elastic, and Redis.. About you:. Think critically about system architecture, considering edge cases, failure modes, specific implementations, and behaviors.. Have a proven track record of designing, building, and deploying backend services at scale.. Demonstrate a passion for implementing and sharing the organization's best practices in availability, reliability, and scalability.. Have an urge to document so you and your teammates don’t need to learn the same thing twice.. Embrace a proactive attitude towards problem-solving, displaying a keenness to fix issues as soon as they are identified.. Strive for rapid and effective delivery, emphasizing iterative improvement.. Preferred Qualifications:. Have worked in a Senior Software Engineering capacity, with multiple years focused on scaling infrastructure and deployment.. Proficient in TypeScript or JavaScript. Experienced with Terraform. Experienced with containerized workloads and orchestration systems especially Kubernetes and best practices in Kubernetes.. Possess expert knowledge of monitoring principles, modern alerting techniques at scale, and the necessary tooling (e.g., SLOs).. Exhibit proficiency in credential/secret management to adhere to modern best practices and assist in achieving security compliance certifications.. Demonstrate competence in infrastructure as code concepts and CI/CD pipelines.. Display familiarity with cloud infrastructure and various provider databases.