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Bilingual Fan Happiness Associate I Gametime United. About Us:. Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the new, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.. With platforms on iOS, Android, mobile web and desktop supporting more than 25,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.. The Role:. The Gametime Bilingual (Spanish) Fan Happiness Associate is responsible for the direct support of Gametime’s customers in english and spanish. Through various channels including Voice, Chat, SMS, and Email, the main focus of this role is to ensure Gametime’s customers have a simple and fast purchase experience.  The Fan Happiness Associate will report to the Manager of Fan Happiness. .. What you'll do / own:. Provide incredible customer support and solving problems in both english and spanish. Must have excellent written and verbal communication skills to support our users and customers. Multi-task across multiple tools or resources while being engaged with customers. Effectively adapt communication and style to match the needs of the customer. Proactively identify ways to avoid recurrence of customer issues by recommending changes and improvements through our Voice of the Customer processes. A little more about you:. You have access to reliable High-speed Internet service (10 megabits download and 3 megabits upload), a quiet distraction-free home office workspace, ergonomic chair, and desk. Flexible and adaptable, able to work well in an evolving environment. Available to work a flexible schedule between the hours of 6am-9pm PST (weekends and some holidays may be required). How we measure success in this role:. Maintain an NPS of 65, CSat of 80%, and Quality score: 80%. Adhere to our SLA a minimum of 80%. Score a minimum of 80% on internal tests administered. What we can offer you:. Flexible PTO. Medical, dental, & vision insurance. Life insurance and disability benefits. 401K, HSA, pre-tax savings programs. New equipment setup provided. Wellness programs. Tenure recognition. $18 - $18 an hour. At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.. Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.