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Routing Analyst Vonage. Join Us as a Routing Analyst: Unleash Your Analytical Superpowers!. Are you ready to dive into the heart of our Global Carrier Network Operations, analysing data like a detective to uncover trends, optimize quality, manage costs, and keep our client traffic flowing smoothly? If so, Vonage has the perfect role for you!. What You'll Do:. Be the Master of Routing. : Take charge of a portion of our Routing table, as well as analyse, strategise, and make decisions that impact the quality and cost of our services.. Complex Analysis Extraordinaire. : Delve into the intricacies of traffic types, balancing the delicate scales of cost versus quality, and ensuring our prices are just right.. Quality Guardian. : Respond to Quality Alerts swiftly, maintaining the gold standard of Quality of Service as per industry norms.. Optimisation Wizard. : Manipulate and fine-tune our routing selections to optimise costs or enhance quality, ensuring our customers get the best experience possible across a range of regional countries.. Champion of Efficiency. : Identify bottlenecks in our internal tools and collaborate with key stakeholders to remove obstacles, making our day-to-day operations smoother than ever.. Data Dynamo. : Provide invaluable data analysis to various stakeholders across functions, supporting our cross-functional needs with your analytical prowess.. Operational Maestro. : Handle day-to-day operational tasks with finesse, ensuring our SMS and Voice termination services meet and exceed our Service Level Objectives..  . Essential for the Role (Must Have):. Experience. : 2-3 years of experience in Cost/Price analysis, Voice and SMS routing, or Tech Support positions, setting the stage for your expertise.. Tool Proficiency. : Mastery of MS Office/Google equivalent data analysis tools is a must, with exposure to Business Intelligence tools like PowerBI or Tableau adding to your arsenal.. Analytical Skills. : Strong analytical skills are your bread and butter, guiding your decisions and uncovering insights.. Global Mindset. : Ready to thrive in a global, fast-paced environment, adapting your working style to meet objectives with ease.. Communication Skills. : Excellent communication skills to convey your findings and collaborate effectively with teams across the globe..  . Nice to Have for the Role:. Project Management. : Experience in project management adds another dimension to your capabilities.. Telecom Exposure. : Familiarity with the telecommunications industry provides valuable context.. API and Cloud Communications. : Exposure to API and cloud communications industry is a bonus.. Tool Familiarity. : Knowledge of tools like Confluence JIRA and Zendesk enriches your toolkit, making you an even more versatile asset to the team..  . Ready to embark on a thrilling journey where your analytical skills make a real difference? Apply now and join us in shaping the future of global communications at Vonage!. #LI-JB1. #LI-REMOTE