M365 / Desktop Support Engineer at Virtasant Inc.

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M365 / Desktop Support Engineer Virtasant Inc.. Virtasant is a global cloud services provider with industry-leading technology, capabilities, and people. We have been working in the cloud, testing the limits of its capabilities, since the start. To do this, we have built one of the world's largest fully remote organizations. We transform, build, and optimize products on the cloud every day, helping companies make the most of the cloud's native capabilities.. Our goal is to help organizations thrive in the Cloud, and we offer a wide range of services and technology platforms to help them accelerate and optimize their cloud journey. One of our most important and differentiated capabilities is our cloud optimization offering, which leverages a unique blend of deep cloud expertise, proprietary optimization technology, and proven FinOps methods to help organizations maximize Cloud efficiency.. In this role, you will oversee the deployment and updating of desktop and laptop images to meet departmental needs and maintain system performance. You'll provide essential troubleshooting support, conduct maintenance checks, and update systems to ensure reliability and productivity. Additionally, you'll document procedures, offer user training, contribute to IT projects, and adhere to security policies. Your commitment to excellent customer service, staying current with technology trends, and driving process improvements will enhance service delivery and user satisfaction.. Role and Responsibilities. ‍ ● . M365 and Active Directory Expertise: ○ Utilize in-depth knowledge of Microsoft 365 (M365) and Active Directory (AD) to manage user accounts, permissions, and access rights, both on-premises and in the cloud. ○ Troubleshoot and resolve issues related to M365 applications, including Exchange Online, SharePoint Online, and Teams, ensuring seamless collaboration and communication for end-users. ● Troubleshooting and Support: ○ Provide third-level support for all hardware and software issues related to desktops and laptops. ○ Troubleshoot issues related to operating systems, office applications, network connectivity, and peripherals such as printers and scanners. ○ Respond to support requests in a timely manner, ensuring effective communication and resolution. ● Maintenance and Optimization: ○ Perform regular maintenance checks on desktops and laptops to ensure optimal performance. ○ Update and patch systems regularly in accordance with company security policies. ○ Assist in the management of end-user accounts, permissions, and access rights. ● Documentation and Training: ○ Document processes, solutions to common problems, and frequently asked questions. ○ Maintain an inventory of all hardware, software, and licenses. ○ Provide training and guidance to users on how to prevent issues and on the use of various software and hardware. ● Project Support: ○ Participate in IT projects, such as software rollouts, hardware upgrades, and new deployments. ○ Collaborate with other IT staff and departments to ensure that IT-related projects are completed on time. Qualifications ● Proven experience in M365 and AD configurations. ● Strong expertise in Microsoft 365 (M365) applications, including Exchange Online, SharePoint Online, Teams, etc. ● In-depth knowledge of Active Directory (AD) management, both on-premises and in the cloud. ● Strong problem-solving skills and the ability to work under pressure. ● Excellent verbal and written communication skills.. ‍. Preferred Skills. ● Experience configuring and managing Microsoft 365 (M365) and Active Directory (AD) ● Proficiency in advanced imaging techniques beyond basic image deployment, such as creating custom images tailored to specific departmental needs, integrating drivers and updates into images, and automating the imaging process for efficiency. ● Experience in managing hybrid environments integrating on-premises Active Directory with Azure AD, including directory synchronization, single sign-on (SSO), and identity federation for seamless user authentication and access control.. ●  Cloud Certifications. ‍. Our recruitment process. Recruiter interview (45 min). Virtasant Hiring Manager (30 mins). Client Interview I. Client Interview II . What we offer. Totally remote, full time (40h/week). Work hours should overlap with 7 to 4 pm PST timezone.. Payment in USD, by-weekly or monthly - your choice.. ‍