SRE Support Engineer at Virtasant Inc.

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SRE Support Engineer Virtasant Inc..  . Virtasant is a leading cloud consulting services provider. We heavily focus on lift & shift, cloud-native development, cloud cost optimization, and migration services. As a consulting company, we often face the challenge of creating an engineering team in a matter of a week or two. To do that, we have created a secondary support business that runs a talent network and provides staffing services.. At this time, we are looking for SRE Support Engineers to join our team and provide support to one of our clients. The successful candidates will be providing support in the United Kingdom's office hours, from 8 AM to 5 PM local time. . This role is about successfully supporting customers’ internal IaaS. Successful candidates can provide a wide range of services from “white glove” onboarding to creating informational posts on the community support platform, and everything in between. Additionally, these SRE Support Engineers will actively participate in developing the support tools and process, so we are looking for someone with the maturity to understand what it takes to scale in services.. Key Qualifications/Experience. Robust. level of . spoken and written English. .. Several years of experience (ideally 5 or more) in . supporting highly scalable applications. and . web services.. Hands-on experience with open-source technologies such as . Kubernetes. and . Docker (mandatory),. . Spark and. . Kafka . (at least basic knowledge of these two). .. Robust experience with at least one of these languages: Bash, Powershell, Python, Java, or Golang.. Comfortable working with . a very technical customer base.. Comfortable providing a . wide range of support. , from . simple issue resolution. to . end-to-end onboarding. .. Strong familiarity with . modern server technologies. and . architectures.. Strong . attention to detail.. Excellent . analytical capabilities.. Passionate. about . Technical Support.. Strong Communication skills.. Strong. . troubleshooting experience..  . Nice to have. Observability and logging tools experience like Prometheus, Grafana, Datadog, Splunk, etc.. Hands-on experience with . Relational Database Management Systems..  . Responsibilities. Work . cross-functionally. with . customers and partners. to address . complex customer questions. and . drive incidents to resolution. .. Troubleshoot. , . isolate. , and . resolve container orchestration/management issues. , specifically . Docker. and . Kubernetes. .. Troubleshoot. , . isolate,. and . resolve complex application deployment. issues.. Analyze and . categorize. . customer interaction trends. to provide . accurate and meaningful feedback. to . Engineering. and . SRE organizations. .. Build knowledge base articles. .. Participate in . post-mortem reviews. , and drive . ongoing improvement.. Obsess over minute details. to . drive operational excellence. in every aspect of your work.. M. ake meaningful and significant contributions. to our client’s . development. of . objectives and goals.. W. ork on complex issues. , . analyzing situations or data. that require . in-depth evaluation.. Your . expertise and discretion. will be required to . think outside the box. and . resolve highly complex issues. creatively and effectively.. Work hours are from . 8 AM to 5 PM United Kingdom time, Monday to Friday. . While there is . no on-call. , if there’s any . maintenance during the weekend. you will need to . be available,. and then you'll  . get time off. to compensate for that).  . ​​Recruitment process. Recruiter screen (30 mins). Tech Interview #1 (60 mins). Tech and HM Interview (60 mins). Final interview with the client (60 mins). We strive to move efficiently from step to step so the recruitment process can be as fast as possible..  . What we offer. Fully remote, 40 hours/week.. Long term contract. Payment in USD, by-weekly or monthly - your choice. Training and certification opportunities on AWS, GCP, and/or Azure. .