Sr. Program Manager - Operations Strategy at hims & hers

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Sr. Program Manager - Operations Strategy hims & hers. ​​About the Role:. The Sr. Program Manager, Operations Strategy will lead critical programs and provide project management for the Operations Strategy & Optimization function reporting to the VP, Operations Strategy & Optimization.  In addition, they will support Operations, Fulfillment, Pharmacy, and Compounding teams in this same capacity as needed.  The Sr Program Manager will focus on the strategic programs identified by the Operations leadership team and lay the foundation to support future initiatives and capabilities.  The Sr. PM will work closely with teams across the company, to ensure that critical and enterprise initiatives are met. This role will focus on C-Team strategic initiatives to ensure that projects, product launches, and critical functionalities within Operations are properly managed across functions in order to meet deadlines and reflect the needs of various company stakeholders. In the long term, the Sr. PM role may be interested in developing into a Principal Program Manager within Operations or a Director of Programs. The Sr. PM will be creative, dedicated, and motivated, be passionate about healthcare, and love solving problems.  At times, this role may serve as a proxy for the VP of Operations Strategy & Optimization or their direct reports.. You Will:. Lead critical business initiatives by ensuring all business and compliance requirements are defined, understood, and addressed in project decisions; drive process changes based on stakeholder feedback; and ensure high-quality project deliverables.. Focus on the strategic road map of the as identified by Operations leadership to ensure critical projects and milestones are met while properly partnering with cross functional partners to ensure the success of these initiatives.. Evaluate program benefits to drive prioritization decisions and communicate financial impact to our Finance partners.. Collaborate closely with others to identify requirements, manage programs, prioritize based on need, and hit milestones. Engage in dialogue and use good judgment to balance provider, operational, customer, and business priorities . Communicate operational KPIs and reinforce through proactive feedback. Develop and promote processes to facilitate streamlined work for both internal teams and cross-functionally. At times, this role may serve as a proxy for the VP of Operations Strategy or their direct reports.. Other duties as needed. You Have:. 7+ years of work experience in project or program management or operations, preferably in a technology setting.. Demonstrated ability to identify opportunities to increase efficiency and/or improve our customers’ experience and present them to leadership.. Experience in leading continuous improvement efforts and well-versed in LEAN methods. . Exceptional communication skills, both written & verbal: Confidently and clearly know what, when, and how to get a message across. Experience working diplomatically with high-profile stakeholders. . Self-starter aptitude and ability to work independently: At ease working in a fast-paced environment, handling multiple projects and managing competing priorities. Presentation and analytical skills: Comfortable using Microsoft Office or Google Suite, and able to learn our other platforms.. Technical aptitude: Experience or ability to learn programs including but not limited to SQL, Confluence, Jira, Smartsheets, and Looker.. Our Benefits (there are more but here are some highlights):. Competitive salary & equity compensation for full-time roles. Unlimited PTO, company holidays, and quarterly mental health days. Comprehensive health benefits including medical, dental & vision, and parental leave. Employee Stock Purchase Program (ESPP). Employee discounts on hims & hers & Apostrophe online products. 401k benefits with employer matching contribution. Offsite team retreats. #LI-Remote.