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Senior IT Operations Administrator phData. Job Summary. The IT Operations Specialist will play a key role in maintaining the organization’s technology infrastructure and subscriptions, ensuring the optimal performance, security, and reliability of all cloud-based systems and applications. This role involves managing cloud servers & storage, SaaS applications, and end-user support while also contributing to IT strategy and planning.. The . IT Operations Specialist. at phData will be expected to:. Manage and resolve IT support requests from employees, spanning device, account, application, server, and service issues.. Work on a variety of organization-wide application and infrastructure projects with minimal downtime and disruption including migrations, optimizations, security enhancements, SSO, provisioning, and automation.. Create and configure accounts for new employees, and de-provision accounts for departing employees.. Procure and ship new laptops to employees, and wipe devices received from exit employees for reuse.. Maintain IT asset inventory.. Participate in security and compliance audits, and conduct timely review of security alerts across multiple platforms.. Be a tech specialist and be a technical mentor to the team as and when needed.. Work with different MDM systems and execute app deployments, policy implementations, and configuration automations.. Maintain an Entra ID domain with user accounts, dynamic groups, and enterprise app integrations.. Assist with the tracking and management of subscriptions and licenses.. Create design and planning docs to drive well–defined IT implementations.. Work in rotational shifts and provide weekend on-call rotation to support end users and provide uninterrupted global IT coverage..  . Education, Experience, and Other Requirements:. Prefer any of the following hands-on experience: Windows, macOS, Entra ID (Azure Active Directory), Intune (Microsoft Endpoint Manager), Office 365, Google Workspace/GSuite, Azure Sentinel, AWS Workspaces, AWS EC2 and networking, Windows Server, Jamf suite, Sophos endpoint security, Jira service management, OpenVPN, etc.. Bachelor's degree either in IT or Computer Science preferred.. Extensive experience and excellent troubleshooting, installation, and maintenance skills on all operating systems, laptop hardware, and other IT devices.. Extensive experience in servers and virtualization. . Experience in Network (Routing, Switching, Wireless and Security) infrastructure setup and maintenance.. Extensive customer support experience.. Experience in configuring and managing different SIEM, Network, and AV monitoring tools. . Advance knowledge and experience in cloud platforms like AWS and Microsoft Entra (Azure).. Experience with participating in ISMS Certification Process and/or Audits.. A total of 7+ years of experience with at least 3 years as an System Administrator or similar.. Work in a 24/7 environment with rotating shifts including night shifts.. Excellent communication skills, both written and verbal.. Strong problem-solving and time management skills.. Detail-oriented.. Why phData? We Offer:. Remote-First Workplace. Medical Insurance for Self & Family. Medical Insurance for Parents. Term Life & Personal Accident. Wellness Allowance. Broadband Reimbursement. Continuous learning and growth opportunities to enhance your skills and expertise. Other benefits include paid certifications, professional development allowance, and bonuses for creating for company-approved content. #LI-DNI