Customer Success Manager Invisible Technologies. What is Invisible?. Website : . http://www.inv.tech/. Overview / Sales Deck - . https://invtech.docsend.com/view/6kp3ixp. Recorded Demo - . https://youtu.be/f9P2LbTYrRw. . Who are we?. Invisible Technologies . helps fast-growing companies scale efficiently by offering them Operations-as-a-Service: a synthesis of automation, human specialization, and strategic consulting.. We start at the goal level, getting deep into our clients’ businesses and the problems that they’re facing. We break down their goals & problems into processes that we can run for them. These processes are broken down into automated and human-run steps. We believe that anything that can be automated, should be automated. But that there will always need to be a human-in-the-loop to run the best operation.. Our team is made up of 85+ strategic team members who own equity in the company (our “Partners”) as well as 2000+ team members who are running our service and core company functions (our “Agents” & “Specialists”). . We believe that…. Our Mission . is to unlock the creative potential of people and companies; we are the engine that powers innovation.. Our Clients. are pioneers of innovation; in industries ranging from AI to insurance to solar, many of our clients are well-known and on the cutting edge of technology and strategy.. Ownership . is our guiding value; every partner on the team is the “CEO” of their area - each of us are empowered to jump in and solve the problems in front of us.. Meritocracy. creates alignment; the value someone produces should be reflected back in the position of responsibility and compensation that they receive.. Transparency . is vital for us to run an entirely remote organization; what one of us knows, all of us should know.. Responsibilities . Create and manage the end-to-end customer experience (onboarding, weekly/monthly engagement) . Track and measure customer health. Identify upsell and cross-sell opportunities and work with account manager to . Propose and execute improvements to process, materials, and frameworks to help the Invisible team continue to provide an exceptional customer experience as we scale. Experience . 5+ years in a Customer Success function. Compensation & Benefits. Working Times: US (EST or PST) Hours. $90,000 annual base + up to $15,000 bonus potential (paid out quarterly) + equity!. Additional opportunities to earn more equity and increase your ownership percentage of the company, through promotions and through re-distribution of re-acquired shares via buybacks. Healthcare Benefits (or Stipend Option). Flexible Work Schedule / Unlimited Vacation Days. Work Remotely.
Customer Success Manager at Invisible Technologies