IT Support Specialist at N2 Co / Franchise Inc. Internal

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IT Support Specialist N2 Co / Franchise Inc. Internal. Do you enjoy troubleshooting computer and software system issues? Does educating users on how best to use these tools energize you? Are you a detail-oriented person who enjoys constantly learning new processes and uncovering the root causes of issues? If so, keep reading!. We’re looking for an IT Support Specialist who’ll work with our applications and specialize in Stripe, payments, and commission processes. . Interviews for this opening will be conducted over video calls. This role will be fully remote..  . Think you’ve got the attitude AND the aptitude for this exciting full-time role on our Technology team? Keep reading, speak to your leader and apply today via the link below!. In a Typical Day, You’ll:.  . Track and document reoccurring technical issues (tickets) for software product management to create enhancements for long-term fixes or tools. . Respond to and fix technical Help Desk tickets that don’t require Development intervention. . Learn the new features and processes as they’re updated in N2 applications and be well-versed in workflows to prepare for possible issues and provide education to end users.. Provide a detailed description of the issue on tickets requiring Development, set the priority, and, after the resolution, coordinate with Support to explain the fix or adjustment. . Be a subject-matter expert on the N2 applications and the way our users use them, so you can be a resource for both Development and Support in technical-related tickets.. To Land This Gig, You Need To:. Have excellent attention to detail. . Lead with curiosity in every problem.. Have or desire to develop a deep understanding of commissions, payments (Stripe), and the Portal. . Be willing to dig in and ask questions as needed to identify problems and find the correct answers.. Be able to translate terminology from the IT world for easy comprehension. . Be able and willing to troubleshoot a variety of technical issues. . Communicate with simplicity and effectiveness to reduce the number of touches needed on tickets.. As a Reminder, Some Things We Bring to the Table Are:. Full health care package. . Free basic dental.. 401(k) with company match. . Generous paid time off, including a one week paid Holiday Break. . Twelve weeks paid maternity leave.. Three-week paid sabbatical after fourth year of service.. Access to a licensed nutritionist. . $7K toward purchase of first home.  . Financial planning services.. Employee Assistance Program, with mental health services and more. . Annual $400 wellness stipend.. Monthly remote-work reimbursement.. Access to LinkedIn Learning. Pet care discounts and insurance.. The ability to help fight human trafficking through N2GIVES, our giving program. . Interested in this role? Talk to your leader and apply now at . !.  . N2 is proud to provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, natural hairstyles, religion, gender, sexual orientation, gender identity or expression, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), marital status, political affiliation, military service, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. N2 conforms to the spirit, as well as complies with, applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, EEO also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.